Change to your Internet Business Banking inactivity log-out feature


Internet Business Banking (iBB) uses several layers of technology providing the most up to date security so you have confidence in our systems.

Over the coming months, we’ll be adding some additional security changes due to new banking regulations: Payment Services Regulations 2017.

The first small change will apply from 24 May 2019. You will be automatically logged out of iBB after 5 minutes of inactivity.

Activity is defined as any action which you take that causes iBB to update or refresh an iBB screen.

For example, in the Third Party Transfer screen, entering your narrative, selecting the beneficiary, and other fields won’t count as activity.

Clicking on any buttons at the bottom of that screen, such as ‘Authorise’, will count as activity because this updates the screen to the next step.

This regulatory change has been put in place to further protect our customers’ banking information.

We’ll keep you updated with any further changes.