1. We’re here to help during COVID-19


We have put supports in place for our customers.


  • Many customers are applying for three month payment holidays on loans or mortgages. We have other solutions available including extra credit, overdrafts and business loans.

See some of the ways we can help


2. Use contactless to avoid handling cash


To avoid handing cash, use contactless to make easy and secure payments in seconds.


  • We have increased the limit for contactless payments to £45. If your debit or credit card can be used for contactless, it has a symbol.



3. Bank from home to limit unnecessary travel


You can always bank from home day or night through your mobile, desktop and tablet.




4. Support for the vulnerable


Some of our customers may not be familiar with banking from home. We now have more support for you:


We have a dedicated phone line for customers who are over 70, their carers or those who are shielding for medical purposes. Call us on: 0345 646 0319


You can ask us for help if:

  • You need help to organise banking from your home
  • You are caring for one of our customers and need support with banking arrangements
  • You are worried that someone else has control over your money without your permission


Click here to find out more.


5. Stay alert 


Fraudsters are using the publicity around COVID-19 to pose as genuine organisations, including bank staff, government and health service officials. They are claiming to help keep your money safe, or to offer investment or medical advice at a cost.


Remember, we or any other official organisations will never ask you to transfer money to another account. We will never ask you for personal financial information such as your PIN over the phone, by email or by text. 



6. Travel 


  • How do I get a refund for a flight/holiday/event that I’ve had to cancel? These situations can be complicated. Call our Cards team on 028 9023 6644
  • Travel information - GOV.UK Foreign Travel Advice



7. Stay up to date 


We are tracking our services so that we can let you know if there are any disruptions such as branch closures or high call volumes.


Latest Government information