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Ready to return to full payments:

  • I want to return to paying my mortgage in full

    You don’t need to do anything, we will be in contact with you over the coming weeks to discuss your options. Your mortgage will automatically return to the previous agreement and we’ll send you a letter confirming your new repayment details such as the amount and the start date your repayments will begin. Your monthly repayment date will remain the same are before. The terms and conditions of your mortgage will be the same.

     

    You can catch up on the Payment Holiday amount and make a lump sum payment either now or through the course of your mortgage if you are in a position to do so.

     

    If you are on a fixed rate mortgage, you will not incur any fees for making this lump sum payment.

     

    Talk to us on 0345 600 5204 or submit an online application. A member of our team will be in contact with you within three working days to process your request.   Lines are open Monday-Friday 9.00am-5.00pm (excluding Bank holidays).

  • I want to extend the term of my mortgage by three months.

    If you plan to return to full repayments, you can apply for a three month term extension to your mortgage. This will lower your monthly payments when your Payment Holiday ends but you will end up paying more interest over the extended mortgage term.

     

    •  If you decide not to put alternative mortgage protection life cover in place, any shortfall in life cover upon death may result in there not being enough cover to pay the mortgage and your estate becoming liable for repayment of the mortgage. You should get independent financial advice regarding your life assurance cover.
     
    • If you adjust your mortgage protection policy for a longer term, your mortgage protection provider may ask for additional health screenings and an increase in premiums.

     

    You can catch up on the Payment Holiday amount and make a lump sum payment either now or through the course of your mortgage if you are in a position to do so. If you are on a fixed rate mortgage, you will not incur any fees for making this lump sum payment.

     

    Talk to us on 0345 600 5204 or submit an online application. A member of our team will be in contact with you within three working days to process your request.   Lines are open Monday-Friday 9.00am-5.00pm (excluding Bank holidays).

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Further short term support 

 

If you are nearing the end of your Payment Holiday but are not yet in a position to return to full payments in the short term, the following support options may be available to you.

 

I want to extend my Payment Holiday for up to a further three months.

If you think you’ll struggle to make your repayments and need more help, you can apply for your Payment Holiday to be extended.

 

You can also make partial repayments on your mortgage for up to three months if you can afford to do so. You can decide how much you can afford to pay.

 

When we talk to you, we will ask you some questions to help determine the best solution for you, given your circumstances. We may request your furlough letter if you have been provided with one by your employer.

 

If you want your Payment Holiday extension to start before your next repayment date, please contact us at least seven working days before that date.

 

When your extended Payment Holiday ends, we will increase your monthly repayments over the remaining term of your mortgage to spread the cost of the Payment Holiday amount over the original term of your mortgage.

 

Alternatively at the end of your Payment Holiday you can apply for up to a six month extension to your mortgage term. This will lower your monthly payments when your Payment Holiday ends but you will end up paying more interest over the extended mortgage term.

 

If you decide not to put alternative mortgage protection life cover in place, any shortfall in life cover upon death may result in there not being enough cover to pay the mortgage and your estate becoming liable for repayment of the mortgage. You should get independent financial advice regarding your life assurance cover.

 

Talk to us on 0345 600 5204 or submit an online application. A member of our team will be in contact with you within three working days to process your request.   Lines are open Monday-Friday 9.00am-5.00pm (excluding Bank holidays).

Long term support

 

If you expect that your income will be affected in the long term by COVID-19 and you will be unable to make your mortgage repayments, we have solutions in place to assist. The most important thing to do is talk to someone who can help. Our dedicated teams have helped hundreds of customers with repayment worries get their money back on track.

 

For more information, see Concerned about your mortgage repayments.

 

Practical information is also available through a number of free and confidential services, you’ll find these listed on our Extra Support Page of Money Advice Services

 

Alternatively, you can also visit the FCA’s dedicated ‘dealing with financial difficulties during the coronavirus pandemic’ webpage.

Frequently Asked Questions

  • Who is eligible for a mortgage payment holiday?

    Any of our mortgage customers who continue to be affected by COVID-19, provided you have not previously availed of a six month Payment Holiday on your mortgage account.

  • Will taking an extended mortgage payment holiday or partial repayment period affect my credit rating?

    Our mortgage Payment Holiday or partial repayment period has been designed to ensure your credit records will not be negatively impacted by a COVID-19 related mortgage amendment.

  • Can I make partial repayments to my mortgage in the short term?

    Our solutions are designed so you can make partial repayments to your mortgage account, determined by what you can afford.

  • Will taking a mortgage payment holiday or partial repayment period affect my credit rating?

    Our mortgage payment holiday or partial repayment period has been designed to ensure your credit records will not be negatively impacted by a COVID-19 related mortgage amendment.

  • I want to deposit a lump sum amount to catch up on my payment holiday, will I incur a fee?

    If you are on a fixed rate mortgage, you will not incur any fees for making this lump sum payment.

  • What happens when my Payment Holiday ends?

    We will be in touch with you prior to the end of your Payment Holiday to discuss your next steps.

     

    If you expect that your income will be affected in the long term by COVID-19 and you will be unable to make your mortgage repayments, we have solutions in place to assist.

     

    Normal credit reporting will resume at the end of any Payment Holiday and customers offered any further form of support as forbearance will have their credit files reflect this

 

As the COVID-19 situation evolves we will keep these FAQs updated.

 

Important information

 

  • Your credit rating will not be affected by an extended Payment Holiday arrangement, however this is subject to you adhering to the conditions of the agreement.
 
  • Interest on your account will continue to accrue at the agreed rate during the Payment Holiday period.
 
  • If you have a Buy-to-Let mortgage account and your tenants may not meet their rental payments on a short term basis as a result of COVID-19, we strongly recommend you pass the agreed Payment Holiday terms onto them.
 
  • At the end of your Payment Holiday period, your account will revert to the previous terms of the account. If you are nearing the end of your Payment Holiday and you are not in a position to roll onto your previous repayment arrangement, please contact us to discuss a long term solution.                                                                                                                                                                                                              
  • If you are nearing the end of your Payment Holiday and you are not in a position to make your original repayment agreement please contact us to discuss a long term solution. Normal credit reporting will resume at the end of any Payment Holiday and customers offered any further form of support as forbearance will have their credit files reflect this.
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