Healthcare Perspective: B&M Care Case Study
B&M Care is a family-run, privately owned company that operates private residential and respite care homes for the elderly in Hertfordshire, Buckinghamshire, Berkshire and Northamptonshire.
Founded by Bill Hughes, who purchased his first nursing home in 1975, the group now runs 26 homes, providing care for about 1,200 people. Hughes, who is chairman of B&M, says that he did not expect to build such a substantial business when he purchased that first care home more than four decades ago. “We didn’t set out to create a major group, and we have taken a long time to get where we are. We have built the business one home at a time – buying sites, then building and opening properties. We offer a very good specification, and have chosen sites within a 50-mile radius, so it’s possible for me to visit any of our homes in a day.”
B&M homes offer long-stay and short-stay, person-centred care, including accredited, specialist dementia care environments – and the company’s approach to dementia care supports the National Dementia Strategy.
“The care home sector has changed considerably since we opened our first home,” says Hughes. “But what we do now is, in essence, no different from what we did in 1975. It’s about providing high-quality care and creating an environment where our residents and their families can feel at home.”
AIB (GB) has been behind us all the way
B&M has been a valued Allied Irish Bank (GB) client since Bill acquired his first care home back in 1975. “Back then, they understood what we were trying to do, and were enthusiastic and supportive from the first day. As we have grown, AIB (GB) has been behind us all the way. If it hadn’t been for AIB (GB), there might not have been a B&M.”
“Our success is based on what has developed into a very good relationship over the years. AIB (GB) has strong expertise in the healthcare sector and understands the business of care homes,” says Hughes.
The ethos and values of a family-run business helps B&M to recruit and retain the best care staff, despite operating in an area of high employment and skills shortages.
Despite the uncertain outlook for the care homes sector in England, B&M continues to go from strength to strength. The company’s newest development is Bury Lodge Care Home in Knotty Green, Beaconsfield, which opened in April 2016.
New care homes are being developed at Crowthorne, Kings Langley and Hoddesdon. “Our business model is simple,” says Hughes. “We keep a tight control of our development costs and profit margins. And we provide high-quality care, which is what families want for their loved ones.”
Visit B and M Care's website here.
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