eStatement Terms & Conditions


 

Bank account eStatements conditions of use

These conditions apply alongside:

 

  • the terms and conditions (the 'account terms') for how you must use your account (or accounts); and
  • the Allied Irish Bank (GB) terms and conditions for Online Services.

 

By accepting these conditions, you are agreeing to us sending your account statements to you electronically through our Online Banking service. This means you will no longer receive paper statements.

These electronic statements (referred to as eStatements from here on) will have the same meaning as set out in the account terms or the Online Services terms and conditions (referred to as Online Services terms from here on). By gaining access to eStatements through Online Banking, we will consider you to have accepted the following.

 

1 Registration process

 

  • You must register your mobile phone number to complete the registration process. We will only accept UK mobile numbers.
  • If you have a number of accounts to register for eStatements and you register a different mobile number each time, we will use only the last mobile number you registered.
  • We will send you a text message to tell you every time your statement is available to view (that is, every week, every month and so on).
  • If there is a problem with your mobile provider or your mobile network, you may not receive a text message on your mobile phone. It is your responsibility to regularly view your eStatements through Online Banking.
  • If you have opted to ‘Stop paper statements’ on an account and you subsequently change to a non-UK mobile number you will not receive a text message. It is your responsibility to contact us immediately to advise you need to receive paper statements in the future. Please call us on 028 9034 6060 between 8.30am and 5.00pm Monday to Friday

 

2 General terms

 

  • When you gain access to your eStatement, it will be displayed in a separate window. This means when you close Online Banking, the eStatement will stay on screen unless you close it yourself.
  • You must close this window and not leave it open for any other person to view. In particular, you must not save an eStatement on a PC which is not your own. You can view up to seven years of statements from the date you register for eStatements.
  • If you need a paper statement, you can order one through the order paper statement option in Online Banking.  This will produce what is known as an out of course statement, and you will receive this in both paper format and as an eStatement.
  • We can, at any time and for any reason, choose to suspend your access to eStatements, during which time you will receive paper statements by post. This suspension may be caused by circumstances beyond our control.
  • Should any of your accounts be closed, removed from your Online Banking profile, or should this Agreement be terminated, you will no longer be able to view your eStatements online in PDF form. It is your responsibility to print, save or otherwise store your eStatements if you wish to be able to view them in the future 
  • You agree we will have no more liability (legal responsibility) for any loss or damage you suffer directly or indirectly as a result of us providing, and you gaining access to, eStatements, than would be the case if you received paper statements instead of eStatements. To avoid any doubt, all the account terms and the Online Services terms will continue to apply to how we provide eStatements.
  • Making a complaint - customers of Allied Irish Bank (GB): If at any time you are dissatisfied with our service please let a member of staff in your branch (or business centre) know, giving them the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by telephone, in writing or by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our contact centre, our branches, our website, by phone, by email or in person at your branch.  We ask that you supply as much information as possible to help our staff resolve your complaint quickly. We ask that you provide the following information: your name, address, Sort Code and Account Number, a summary of your complaint and if feasible, any relevant documentation (where appropriate). We value your feedback and will try to resolve your complaint as soon as possible. In the event that your complaint cannot be resolved to your satisfaction you may have the right to refer the matter to the Financial Ombudsman Service. You must refer your complaint to the Financial Ombudsman Service within six months from the date of our final response letter. You can contact them at: Financial Ombudsman Service, Exchange Tower, London E14 9SR Telephones: 0800 023 4567 or +44 20 7964 1000 (for calls from outside the UK). Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk
  • We can change these conditions in line with the Online Services terms.
  • If any of these conditions conflict with any of the account terms, these conditions will take priority.
  • Nothing in these conditions will affect your legal rights. If anything in these conditions conflicts with your legal rights, those rights will take priority.
  • Please make sure you have anti-spyware and anti-virus software installed on your PC.

 

 

 

Credit card eStatements conditions of use

These conditions apply alongside:

 

  • the conditions of use for your credit card; and
  • the conditions of use for Online Banking.

 

By accepting these conditions, you are agreeing to us sending your account statements electronically through our Online Banking service. This means you will no longer receive paper statements.

These electronic statements (referred to as 'eStatements' from here on) will have the same meaning as set out in the conditions of use for your card. By gaining access to eStatements through Online Banking, we will consider you to have accepted the following.


1 eStatements vary in format to paper statements, particularly as follows.

 

  • If you ask for a paper statement after receiving an eStatement, we may charge you a 'duplicate statement fee', in line with the fees and charges that apply to your card.
  • If you do not make the minimum payment on your card by the date it is due, a message will be displayed on your eStatement.
  • If you receive eStatements, you will no longer receive 'bank giro' forms. You can, however, continue to make card payments by direct debit or through Online Banking or Phoneline Banking.

 

2 Registration process

 

  • You must register your mobile phone number to complete the registration process. We will only accept UK mobile numbers.
  • If you have a number of accounts to register for eStatements and you register a different mobile number each time, we will use only the last mobile number you registered.
  • We will send you a text message to tell you every time your statement is available to view (that is, every week, every month and so on).
  • If there is a problem with your mobile provider or your mobile network, you may not receive a text message on your mobile phone. It is your responsibility to regularly view your eStatements through Online Banking.
  • If you have opted to ‘Stop paper statements’ on an account and you subsequently change to a non-UK mobile number you will not receive a text message. It is your responsibility to contact us immediately to advise you need to receive paper statements in the future. Please call us on 028 9034 6060 between 8.30am and 5.00pm Monday to Friday

 

3 General terms

 

  • When you gain access to your eStatement, it will be displayed in a separate window. This means when you close Online Banking, the eStatement will stay on screen unless you close it yourself.
  • You must close this window and not leave it open for any other person to view. In particular, you must not save an eStatement on a PC which is not your own. You will be able to view your Credit Card eStatements issued on or after the 6 November 2014 for up to seven years.
  • We can, at any time and for any reason, choose to suspend your access to eStatements, during which time you will receive paper statements by post. This suspension may be caused by circumstances beyond our control.
  • You agree we are not liable (legally responsible) for any loss or damage (other than that resulting only from our gross negligence) you suffer directly or indirectly as a result of us providing, and you gaining access to, eStatements.
  • Should any of your accounts be closed, removed from your Online Banking profile, or should this Agreement be terminated, you will no longer be able to view your eStatements online in PDF form. It is your responsibility to print, save or otherwise store your eStatements if you wish to be able to view them in the future.
  • Making a complaint - customers of Allied Irish Bank (GB): If at any time you are dissatisfied with our service please let a member of staff in your branch (or business centre) know, giving them the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by telephone, in writing or by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our contact centre, our branches, our website, by phone, by email or in person at your branch.  We ask that you supply as much information as possible to help our staff resolve your complaint quickly. We ask that you provide the following information: your name, address, Sort Code and Account Number, a summary of your complaint and if feasible, any relevant documentation (where appropriate). We value your feedback and will try to resolve your complaint as soon as possible. In the event that your complaint cannot be resolved to your satisfaction you may have the right to refer the matter to the Financial Ombudsman Service. You must refer your complaint to the Financial Ombudsman Service within six months from the date of our final response letter. You can contact them at: Financial Ombudsman Service, Exchange Tower, London E14 9SR Telephones: 0800 023 4567 or +44 20 7964 1000 (for calls from outside the UK). Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk
  • Nothing in these conditions will affect your legal rights. If anything in these conditions conflicts with your legal rights, those rights will take priority.
  • We can change these conditions in line with the conditions of use for your card.