Planned Cards and Payments Essential Maintenance 20 October 2024
Cards
On Sunday 20 October 2024, between 1:00 to 7:00, you may not be able to use your AIB debit and credit card online, due to planned maintenance on our systems. Cards will work as normal at Cash Machines or when presented in physical locations.
If you have a question, you can contact us between 8:00 to 18:00, Monday to Sunday on (028) 9033 0099 for debit cards, or (028) 9023 6644 for credit cards
Payments
Personal Channels:
Due to essential maintenance, our Payment services won’t be available from 2:00 to 10:00 on 20 October 2024. During this time you won’t be able to make payments via Internet or Phone Banking.
Everything else will be available as normal (Account Balances, Lost & Stolen Cards, etc).
If you have any queries please call our Phoneline Banking on 0345 601 6262, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available Monday – Sunday 09:00 – 17:00 (including Bank Holidays).
Business Channels:
Due to essential maintenance, our Internet Business Banking (iBB) services won’t be available from 2:00 to 10:00 on 20 October 2024.
Should you require further information, please contact the iBB Contact Centre:
Telephone: 0370 2430 331 or +44 370 2430 331 (Outside UK). Lines are open Monday to Friday 9:00 to 17:00 (excluding Bank Holidays).
Call charges may vary, please refer to your service provider
We’re keeping the disruption to quieter times, however, we’re sorry for any inconvenience caused.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.