We offer a range of methods to make and receive payments.

See below for more details on each payment type avaailable and the benefits of each.

Depending on the type of account you hold or electronic banking service you use, fees and charges may apply. Please refer to the fees and charges for business customerspersonal customers, and iBB customers for more details.

Faster Payments

The Faster Payments Service allows customers to make fast and low cost electronic payments or transfers using Online Services or iBB.

Standing orders

With a standing order you can automatically pay your regular, fixed amount bills directly from your account.

CHAPS payments service

Clearing House Automated Payment System (CHAPS) is an electronic transfer system for sending Sterling payments within the UK on a same day value basis. This payment is normally used for high value transactions and has the ability to include additional information with the payment e.g. an address in the case of conveyance payments.

Outgoing payments can be made up until 16.00 if posted to us, or up to 17:25 using iBB, on banking days only. Incoming payments can be received until 18:20.

There is a cost for making a CHAPS payment. For more details, please refer to the fees and charges for business customerspersonal customers and iBB customers.

There is also a cost if you receive a CHAPS payment. For more details, please refer to the  fees and charges for business customers and personal customers.

Direct debit payments

Paying your regular bills with direct debits is an efficient and easy way of taking care of your regular payments.

Direct debit Guarantee

If any money is wrongly taken from your account under a direct debit then, as soon as we are told about it, we will refund your account. This protects you if a direct debit, which has not been authorised, is taken from your account. Similarly, where too much is taken, it is taken too early or it is taken after you have cancelled the direct debit, you will be protected. Cancellation of a direct debit should be made in writing simultaneously to the originator and to your Bank, giving seven days notice.

Click here to find out more on how to make a claim.

International payments

Make payments from your own accounts in all major currencies to most destinations worldwide.

There is a cost for making an international payment. For more details, please refer to the fees and charges for international transactions and iBB customers.

There is also a cost if you receive an international payment. For more details, please refer to the fees and charges for business customers and personal customers.

Talk to Us

New Business Customer Enquiries 0345 0343253

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