Online Banking Security Centre
Phone Scam Warning
We are aware that fraudsters are contacting customers of First Trust Bank/AIB GB along with other banks requesting security details or asking customers to transfer money.
We would remind you that our staff will never ask for your security credentials or to transfer money.
Text Message Fraud Warning
Fraudsters are currently targeting members of the public via text message to divulge sensitive and personal banking details. These text messages are fraudulent, but can be inserted into existing and genuine First Trust Bank /AIB (GB) text streams, and in some cases the fraudster will call the customer directly afterwards.
First Trust Bank /AIB (GB) will;
Examples of fraudulent text messages
In some cases, fraudsters can call you after sending a warning message from a number that appears to be from First Trust Bank /AIB (GB). If you have concerns over a call you received that appears to be from First Trust Bank /AIB (GB), please end the call and then phone the number on the back of your card directly, this will bring you to a genuine First Trust Bank /AIB (GB) staff member.
If you have clicked a link, telephoned the number quoted in a text message or email, or have received a suspicious phone call and divulged any personal or account information please contact us immediately on the number on the back of your card. You do not need to contact us or take any action if you have not acted on or received the fraudulent text message.
A genuine text message or phone call from First Trust Bank /AIB (GB) will never ask you for full passwords, activation codes, passcodes, card reader codes, credit card details, financial information or ask you to transfer funds to a ‘safe account’ either with First Trust Bank /AIB (GB) or another financial institution.
Allied Irish Bank (GB) phone scams
Allied Irish Bank (GB) have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:
- Fraudsters purporting to be from Allied Irish Bank (GB) have been targeting customers asking them to make test payments from their account.
- Callers claim that they are calling on behalf of Allied Irish Bank (GB) and can fake the caller identification to make it look as if the call is from a legitimate source.
Allied Irish Bank (GB) reminds customers to be vigilant and aware of such calls - they are not genuine.
- Allied Irish Bank (GB) never requests you to make payments from your account to any account.
- Allied Irish Bank (GB) never requests you to provide your security details.
- If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call Allied Irish Bank (GB).
TalkTalk/BT vhishing scams
We have seen an increase in telephone vhishing scams, with fraudsters claiming to be from telecoms providers such as TalkTalk and BT and offering a refund. If you receive a call like this, hang up and call the provider back on a number you can verify. Do not give the caller remote access to your PC, and do not log into your Online Banking if instructed to do so by the caller.
If you feel you have been affected by this type of fraud or any other scam, call our customer service advisers on 028 9034 6034 (8:30 to 17:00 Mon to Fri) or email us at email@example.com.
Man-in-the-middle vishing alert
Fraudsters are committing man-in-the-middle vishing scams to exploit genuine bank account details and security information which enables them to make unauthorised payments to bank accounts under their control.
How it works:
Generally, victims are contacted by a text, letter or email purporting to be from their bank, which requests that the victims contact them on a telephone number provided.
The victim phones the number provided, and the suspect then redirects them to the bank; however as the call has been redirected, the criminals have the ability to record and listen to this call as it is being made, gaining all the victim’s security answers and personal details.
The criminals then phone the bank at a later date purporting to be their customer and exploit the genuine credentials and security information gained to request a range of payments to be made from the account(s).
- Never provide personal or financial details to an unsolicited caller.
- Always contact us on a trusted number found on our website or correspondence that is known to be authentic, such as a statement. Do not call the number provided on the text, letter or email without first confirming that it belongs to us.
- If you have concerns about the validity of the caller, please hang up and contact us to request confirmation of any possible communication made by us, prior to giving out any personal details.
If you feel you have been affected by this type of fraud or any other scam, call our customer service advisers on 028 9034 6060 (8:30 to 17:00 Mon to Fri) or email us at firstname.lastname@example.org.
Phone Call Scam Warning
The bank is receiving reports that fraudsters are calling customers trying to persuade them that their computer/laptops are operating slowly. The criminals are attempting to get customers to agree to pay a nominal charge to fix the problems and they then trick them to make a payment for a much higher value.
Have you received a call asking any of the following questions?
Is your PC operating very slowly?
Will you pay a fee to get it fixed?
Do you want them to logon remotely to your PC to fix it?
This is a Fraud Scam do not log on to Online Banking to make any payments to them.
Hang up and report the call to our customer service advisers on +44(0)28 9034 6060† or email us at email@example.com.
† Lines open: 8.30am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.