Bank at your leisure over the phone, 365 days a year.

Allied Irish Bank (GB) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.

 

 

Once registered for Phoneline Banking, you can also use our Online Banking services. Online and Phoneline Banking is available to sole-traders and partnerships whose mandate requires only one signatory on cheques and other banking instruments. These services are not available to limited and unlimited companies, limited liability partnerships (LLP's), clubs, societies and charities.

Features and Benefits

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    Easy to use service that is safe, secure and convenient

    Allied Irish Bank (GB) Phoneline Banking is an easy, simple and convenient way to manage your finances. 

     

    Upon registration, you will be issued with two sets of secure numbers, an eight digit registration number and a five digit Personal Access Code (PAC).  You can change your PAC to make it easier to remember.  

     

    Once the service is activated, you can use Phoneline Banking by using these secure numbers.

     

    To use our Phoneline Banking, call +44 (0)345 601 6262.

     

     Lines open: 7am to 3am UK time, 7 days a week. Call charges may vary - refer to your service provider.

     

     

    Secure

    Login

    Our Phoneline Banking employs a secure login process.

    You will be asked to input your registration number, three random digits of your PAC to confirm your identity before you will be allowed to hear account information and complete simple transactions.

     

     

     

     

    We understand how important the security and confidentiality of your information is to you.  Your security is our highest priority. For added piece of mind visit our Security Centre on www.aibgb.co.uk/securitycentre which provides tips on how to stay safe online.

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    Hear your account balances and transactions

    With our service you can keep on top of your finances by:

     

    • Hearing your account balance and available funds balance.  This will include your overdraft (if you have arranged one)
    • Hearing your latest transactions five at a time, up to a maximum of 88 transactions.
    • Hearing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account) five at a time up to a maximum of 40.
    • Confirming whether a cheque you have written has been presented

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    Transfer money or pay bills within the UK

    Make payments and move money at a time and place that suits you. You can:

     

    • Transfer money between your own accounts or any existing registered accounts.
     
    • Make payments to your Allied Irish Bank (GB) Visa card or MasterCard accounts. You can even select a payment date up to 28 days in advance. 
     
     

     

    If you plan to transfer money to an existing registered account or pay a credit card you will be required to enter one digit from your PAC.

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    Hear the PIN for your personal Allied Irish Bank (GB) Visa Debit Card

    You will be able to hear the PINs for up to 9 personal Visa debit cards on your Online Banking profile.

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    Order a statement

    You can order a statement for any statement based accounts you have registered and it will be posted to you within a few days.

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    Change your Personal Access Code (PAC)

    You can change your PAC at any time.  If you think that another person knows your PAC, you must change it immediately.

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    Talk to Us

    You can speak to Us by calling Phoneline Banking on 0345 601 6262, log in and choose option zero (0) and we will be happy to help you. We are available between 8am and 12am (Midnight), 7 days a week.

     

    Call charges may vary – refer to your service provider

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How to register

To get started has never been easier.  You can register now and start to use the service within a few minutes.

 

Simply call Phoneline Banking on 0345 601 6262, press hash (#) we will be happy to help you. We are available between 8am and 12am (Midnight), 7 days a week and will register you and activate the service for you while you are on the phone.

 

Alternatively, you can download and complete the paper application and post this to your local Business Centre. Once your form has been received and validated, your registration details will be sent to you.

 

Call charges may vary - refer to your service provider.

Summary Box

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    Key services available through Phoneline Banking

    • The below table compares the services available on Phoneline Banking against our Online Services.

       

        Phoneline Banking Online Banking
      Check your account balance

      yes

      yes

      Check and search your recent transactions 

      yes

      yes

      Check your pending transactions

      yes

      yes

      Transfer money between your own accounts and any UK clearing bank

       

      yes

       

      if already set up

      yes

      Pay your bills and Credit Cards

       

      yes

       

      if already set up

      yes

      Set up, amend or cancel your regular payments  

      yes

      View or cancel direct debits  

      yes

      Cheque search

      yes

      yes

      Stop paper statements  

      yes

      View or print eStatements  

      yes

      Order a statement

      yes

      yes

      Manage your Credit Card  

      yes

      Manage your Visa debit card   yes
      Manage your Fixed Rate Saver account    yes
      Hear the PIN for your personal Allied Irish Bank (GB) Visa Debit Card yes  
      Send a Secure Message   yes
      List of useful contacts   

      yes

      Access to banking services 365 days a year, day & night

      yes

      yes

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Important information

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    Self-service menu codes and account types available on Phoneline Banking

    Self service menu codes

    Below are the self service codes you enter on your telephone keypad to use the Phoneline Banking service.

     

    Phoneline Banking self-service codes
    1 Additional account balances, transaction information or cheque search
    2 Pay a bill or transfer money
    3 PIN retrieval, statement order or change your personal access code
    0 To speak to a customer service adviser
    9 Exit Phoneline Banking
    * Return to the main menu

     

    Account types

    Below are the account types available on Phoneline Banking and the codes you enter on your telephone keypad to access these accounts.

     

    Account codes
    1 Current accounts
    2 Deposit accounts (Demand and Summit)
    3 Notice and Call Accounts (HIIA and Money Market)
    4 Loans
    5 Allied Irish Bank (GB) Visa accounts
    6 Allied Irish Bank (GB) MasterCard accounts
    9 Registered accounts

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    Bills you can pay through Phoneline Banking

    To transfer money into your Allied Irish Bank (GB) Visa Card or MasterCard Account, use the ‘pay a bill’ option.

    Below are the codes you enter on your telephone keypad to pay these.

     

    Code Biller name
    5 Allied Irish Bank (GB) Visa Card
    6 Allied Irish Bank (GB) MasterCard

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    Important information for joint account holders and personal business partnerships

    Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.  

     

    If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.

     

    If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.

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Talk to us

 

You can speak to Us by calling Phoneline Banking on 0345 601 6262, log in and choose option zero (0) and we will be happy to help you. We are available between 8am and 12am (Midnight), 7 days a week.

 

Call charges may vary – refer to your service provider

 

Help and guidance

 

Online and Phoneline Banking daily payment cut-off times

See the daily cut-off times that apply to payments completed using Online and Phoneline Banking.

 

Online and Phoneline Banking transaction limits

See the daily transaction limits that apply to transactions completed using Online and Phoneline Banking.

 

Security Centre

Find details of specific current security threats to our Online and Phoneline Banking customers and alerts that you should be aware of.

 

Help Centre

For service related queries, please visit our Help Centre.

 

 

Downloads

 

Phoneline Banking services form

Phoneline Banking User guide

Phoneline Banking Terms & Conditions

 

 

 

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