Phoneline Banking
Flexible and secure banking by phone, day or night
Bank at your leisure over the phone, 365 days a year.
Allied Irish Bank (GB) Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.
Once registered for Phoneline Banking, you can also use our Online Banking services. Online and Phoneline Banking is available to sole-traders and partnerships whose mandate requires only one signatory on cheques and other banking instruments. These services are not available to limited and unlimited companies, limited liability partnerships (LLP's), clubs, societies and charities.
Features and benefits
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Easy to use service that is safe, secure and convenient
Allied Irish Bank (GB) Phoneline Banking is an easy, simple and convenient way to manage your finances.
Upon registration, you will be issued with two sets of secure numbers, an eight digit registration number and a five digit Personal Access Code (PAC). You can change your PAC to make it easier to remember.
Once the service is activated, you can use Phoneline Banking by using these secure numbers.
To use our Phoneline Banking, call +44 (0)345 601 6262†.
† Lines open: 9am and 5pm Monday to Sunday (excluding Bank Holidays). Call charges may vary - refer to your service provider.
Secure
Login
Our Phoneline Banking employs a secure login process.
You will be asked to input your registration number, three random digits of your PAC to confirm your identity before you will be allowed to hear account information and complete simple transactions.
We understand how important the security and confidentiality of your information is to you. Your security is our highest priority. For added piece of mind visit our Security Centre on www.aibgb.co.uk/securitycentre which provides tips on how to stay safe online.
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Hear your account balances and transactions
With our service you can keep on top of your finances by:
- Hearing your account balance and available funds balance. This will not include your overdraft (if you have arranged one)
- Hearing your latest transactions five at a time, up to a maximum of 88 transactions.
- Hearing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account) five at a time up to a maximum of 40.
- Confirming whether a cheque you have written has been presented
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Transfer money or pay bills within the UK
Make payments and move money at a time and place that suits you. You can:
- Transfer money between your own accounts or any existing registered accounts.
- Make payments to your Allied Irish Bank (GB) Visa card or MasterCard accounts. You can even select a payment date up to 28 days in advance.
If you plan to transfer money to an existing registered account or pay a credit card you will be required to enter one digit from your PAC.
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Hear the PIN for your personal Allied Irish Bank (GB) Visa Debit Card
You will be able to hear the PINs for up to 9 personal Visa debit cards on your Online Banking profile.
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Order a statement
You can order a statement for any statement based accounts you have registered and it will be posted to you within a few days.
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Talk to Us
You can speak to Us by calling Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
How to register
To get started has never been easier. You can register now and start to use the service within a few minutes.
Simply call Phoneline Banking on 0345 601 6262†, press hash (#) we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays) and will register you and activate the service for you while you are on the phone.
Alternatively, you can download and complete the paper application and return to the freepost address detailed at the top of the form. Once your form has been received and validated, your registration details will be sent to you.
†Call charges may vary - refer to your service provider.
Summary box
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Key services available through Phonenline Banking
The below table compares the services available on Phoneline Banking against our Online Services.
Phoneline Banking Online Banking Check your account balance yes
yes
Check and search your recent transactions yes
yes
Check your pending transactions yes
yes
Transfer money between your own accounts and any UK clearing bank yes
yes
Pay your bills and Credit Cards yes
yes
Set up, amend or cancel your regular payments yes
View or cancel direct debits yes
Cheque search yes
yes
Stop paper statements yes
View or print eStatements yes
Order a statement yes
yes
Manage your Credit Card yes
Manage your Visa debit card yes Manage your Fixed Rate Saver account yes Hear the PIN for your personal Allied Irish Bank (GB) Visa Debit Card yes Send a Secure Message yes List of useful contacts yes
Access to banking services 365 days a year, day & night yes
yes
Important information
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Self-service menu codes and account types available on Phoneline Banking
Self service menu codes
Below are the self service codes you enter on your telephone keypad to use the Phoneline Banking service.
Phoneline Banking self-service codes 1 Additional account balances, transaction information or cheque search 2 Pay a bill or transfer money 3 PIN retrieval or statement order 0 To speak to a customer service adviser 9 Exit Phoneline Banking * Return to the main menu Account types
Below are the account types available on Phoneline Banking and the codes you enter on your telephone keypad to access these accounts.
Account codes 1 Current accounts 2 Deposit accounts (Demand and Summit) 3 Notice and Call Accounts (HIIA and Money Market) 4 Loans 5 Allied Irish Bank (GB) Visa accounts 6 Allied Irish Bank (GB) MasterCard accounts 9 Registered accounts -
Bills you can pay through Phoneline Banking
To transfer money into your Allied Irish Bank (GB) Visa Card or MasterCard Account, use the ‘pay a bill’ option.
Below are the codes you enter on your telephone keypad to pay these.
Code Biller name 5 Allied Irish Bank (GB) Visa Card 6 Allied Irish Bank (GB) MasterCard -
Important information for joint account holders and personal business partnerships
Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.
If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.
If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.
Talk to Us
You can speak to Us by calling Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between Monday – Sunday 09:00 – 17:00 (excluding Bank Holidays).
†Call charges may vary – refer to your service provider
Help & Guidance
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.