We made an error on the debit card on some personal and business accounts.
Normally, when a customer makes a non-sterling payment, we apply a currency conversion fee of 2.75% to the exchange rate. This fee is displayed on the statement under the payment as ‘INCL FX FEE £x.xx’. We displayed this fee incorrectly.
For some foreign exchange payments, we displayed the fee as ‘£0.00’ when in fact we had charged a fee.
We’re sorry for this error and want to put it right.
How are we putting this right?
We’re going to refund those customers who are affected, either to their AIB bank account or by cheque.
We’ve added some questions and answers for more information. Please see here.
If you want to talk to us about this, please call us on 0345 646 0312 (quoting LUK2022.01) from 9:00 to 17:00 Monday to Friday (except for bank holidays).