Customer Complaint Form

If you wish to make a complaint via email please complete the form below. 

Where possible we will try to resolve your complaint by the close of business the next working day. If we cannot resolve your complaint within this time, we will acknowledge your complaint by letter within five business days from the date we receive your complaint. 

For further information on our complaint handling procedures please click here.

Please Note:

For security, we strongly advise that you do not send account information by email or include it within this form.
Remember we will never ask customers to enter their Online/iBusiness Banking login details or Code Card numbers by email or by a link in an email.
If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email to

Data Protection

The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit

Special Category Personal Data

If you have included information which is considered special categories of personal data (information regarding Race, Ethnic Origin, Political Opinion, Religious or Philosophical beliefs, Trade Union Membership, Biometric or Genetic Data, Health, Sex Life or Sexual Orientation), we will need to request your consent to keep and/or use this information.

If you provided any special category personal data in relation to your Complaint, please provide your consent for us to keep and use this information by ticking this box:

Please ensure  your details are correct before progressing to the next stage.