Making a Complaint

If you have a complaint, please fill in the form below providing us with as much information as possible. We will issue your acknowledgement of complaint within 7 calendar days.

For further information on our complaint handling procedures please click here.

You should only use this form if you want to make a complaint. If you just have a query or need an issue resolved, you can contact us in a number of ways.

Please Note:
For security, we strongly advise that you do not send account information by email or include it within this form. We may on occasion send you emails but we will never ask customers to enter their Online Banking login details, card reader codes or personal information. If you have received an email that appears to be from us, but you believe it to be fraudulent, please contact us.

Section

Title:*

Contact First Name*

Contact Surname*

Account Holder Name*

Address*

Contact telephone number*

Email Address:*

Tell us what went wrong*

Data Protection

The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit aibgb.co.uk/Data-protection

Special Category Personal Data

If you have included information which is considered special categories of personal data (information regarding Race, Ethnic Origin, Political Opinion, Religious or Philosophical beliefs, Trade Union Membership, Biometric or Genetic Data, Health, Sex Life or Sexual Orientation), we will need to request your consent to keep and/or use this information.

If you provided any special category personal data in relation to your Complaint, please provide your consent for us to keep and use this information by ticking this box:

Please ensure your details are correct before progressing to the next stage.