Next steps 

We will always do our very best to resolve your complaint as soon as we can, but sometimes it might take longer than we would like. Here’s what you can expect from us:

Where we can resolve your complaint within three business days after we receive your complaint we will send you written confirmation of this.  

For those that might take a little longer to review, we will send you a letter to acknowledge your complaint and let you know when you can expect to hear from us again. We will also give you a reference number for your complaint, should you wish to contact us.  Sometimes we might need to ask for a bit more information to help us.