Covid-19 Information Hub

A message from Robert Mulhall,

Managing Director, AIB Group UK (p.l.c.)

 

The Covid-19 situation continues to evolve rapidly and presents significant challenges of an unprecedented nature for all of us. Safeguarding our staff, customers and communities is our absolute priority and of paramount importance to us. We are committed to supporting our customers and have implemented a range of robust measures designed to help through these challenging times. For customers who are worried about making payments, I urge you to contact us as early as possible.

robert mulhall picture

Take care,

robert mulhall signature

 

 

Help Quick Links

 

How To Continue to Manage Your Money

 

The safeguarding of our customers, our staff and our communities continues to be our main priority as the situation with Covid-19 evolves, so, we are asking customers to only visit a business centre if it is absolutely essential.

 

You can continue to access our services through our digital banking options - Online Banking and Internet Business Banking, over the phone with your relationship manager or talk to our Customer Services team on 03456005204. Lines are open Monday-Friday 9.00am-5.00pm (excluding Bank holidays). Please note that we are experiencing extremely high call volumes so you may have to wait longer than usual to speak to us.

 

In addition to this you use your Debit or Credit Card to pay for goods and services Online or withdrawing cash. Alternatively you can use Post Offices® throughout the UK for everyday banking transactions.

 

If you do need to visit a business, we have introduced social distancing measures to protect you, our people and our communities.

 

We will provide updates on this page if any of our services change.

 

We will continue to follow the advice of government, health authorities and industry bodies as the situation evolves.

  

cog

Services Update

Business Centres Some Closures
Online Banking Normal Service
iBB Normal Service
Telephone Support Reduced Service
Phoneline Banking Normal Service
Payments Normal Service
Cards Normal Service
                 Find out more                      

 

 

Get The Help You Need

 

We’ve put supports in place for our Business & Personal Customers impacted by COVID-19. If you are worried about the impact on your financial circumstances or managing your finances, find out how we can help.

 

 

Some of the solutions for our Business Customers

 

  • --------------------Start of Accordion---------------------------

    Worried about paying your loans?

    If you expect your cashflow to drop temporarily as a result of COVID-19 and you believe you will be unable to make your loan repayments, we’ll do our best to help you.

     

    We have a number of possible solutions available to you depending on your circumstances, which include the following.

     

    • 3 month capital & interest repayment holiday  - interest will continue to accrue and will be charged to your loan account.

     

    • 3 month capital repayment holiday on your loans greater than £25,000, therefore your business only pays the interest on your loans during this time.

     

    • Relaxation, amendment or waiver of covenants for the next three months if required.

     

    For more information contact your relationship manager or request a call back.

     

    The earlier you get in touch, the easier it will be find the best solution for your business.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Worried about paying your asset finance?

    If you expect your cash flow to drop temporarily as a result of COVID-19 and you believe you will be unable to make your asset finance repayments, we’ll do our best to help you.


    We have support available to you depending on your circumstances, which includes the following.

     

    • A capital & interest repayment holiday of up to three months.
     
    • The relaxation, amendment or waiver of covenants for the next three months if required.

     

    For more information contact your relationship manager or request a call back.


    The earlier you get in touch, the easier it will be find the best solution for your business.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Concerned about other payments?

    In these uncertain times we can offer help and guidance if you are experiencing financial difficulty. We recognise that you may need support in managing your existing credit facilities with us and have a number of possible solutions available to you depending on your circumstances.

     

    The earlier you get in touch, the easier it will be to work out what the best solution might be.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    View products and services to help with you cashflow

    Access any of our business support products. We have a range of lending products which can assist your business with cash flow.

     

    Manage your daily cashflow through Online Banking and Internet Business Banking as normal.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Treasury Services solutions

    Talk to our dedicated Treasury Services team offering you bespoke treasury business solutions.

    --------------------End of Accordion---------------------------

 

Some of the solutions for our Personal Customers

 

  • --------------------Start of Accordion---------------------------

    Worried about mortgage repayments?

    If you are worried that you wont be able to make your mortgage repayments, there are ways we can help.

     

    • Mortgage customers who face difficulty can apply for a payment holiday for up to 3 months (further extensions may apply if required).
     
    • You may also pay just the interest in certain circumstances.

     

    In order for these solutions to take effect before your next scheduled repayment date, please ensure you contact us to apply for these at least 7 business days before that date.

     

    For more information on your options click here.

     

    For frequently asked questions click here.

     

    If your mortgage is in arrears, please click here for more information.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Worried about paying your loans?

    If your income is impacted due to COVID-19 (or you expect it to be impacted) and are worried about being able to make your loan repayments, you can apply for a 3 month personal loan repayment holiday.  Interest will continue to accrue and will be charged to your loan account.

     

    For more information click here and one of our customer service advisers will call you back.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Concerned about other payments?

    We understand that nobody plans for an event like this. You’re not on your own.

     

    If you're worried about making payments the important thing is not to ignore money problems, as they usually get worse if you don’t act. So, the first step is always to realise that if you’re worried, you need to do something.

     

    Find out more.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    View products to help with you cashflow

    Review our personal lending products and helpful tools that can assist your with your personal cash flow and help you manage your money.

    --------------------End of Accordion---------------------------

 

 

Remember AIB will never ask you to transfer money or move it to a safe account or ask you to disclose your security credentials, personal or financial information by phone, email or SMS text message.

 

Frequently asked questions & useful links

 

  What AIB is doing

 

  • --------------------Start of Accordion---------------------------

    Will AIB be closing business centres?

    • We are taking all measures to ensure minimum disruption to our services as the Coronavirus COVID-19 situation develops. We are assessing the situation as it evolves. See here for latest information.

     

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    What is AIB doing to keep customers and staff safe in business centres?

    • We are increasing the cleaning of business centres.

     

    • To maintain social distancing we are limiting the number of customers who can come into our business centres at any one time. Thank you in advance for supporting these initiatives to protect one another.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    What is AIB doing for its customers through this crisis?

    We know that many of you are worried about being financially impacted by COVID-19. Our aim is to continue to support you through this situation and we encourage you to contact us if you need advice or support.

     

    We have put together a range of solutions for mortgage customers who are experiencing financial concerns. You can find more details here.

    --------------------End of Accordion---------------------------

 

  Concerned about payments FAQs