An Account Alert is a text message notification we’ll send you to help you manage your Current Account. All customers with a personal current account will automatically receive an Account Alert providing we have your up-to-date mobile telephone number.
A Balance Alert is a text message notification we’ll send you when your account has reached or dropped below an amount that you set. You can log into Online Banking to set your Balance Alert.
Excluded Extra and Client Plus Accounts
You will receive an Account Alert if;
We will never ask you for any account information, such as your PIN, account number or online access details.
‘Cleared funds’ means money which is immediately available to be used from your bank account.
You can lodge cleared funds to your account using a variety of options:
Please note: if you are transferring money from another Financial Institution, you will need to check with your service provider, to confirm when your cleared funds will be available in your Allied Irish Bank (GB) Bank account.
Check your account through Online Banking. If required, lodge cleared funds before 2pm to your account to cover any item(s) which have been presented.
Please note: Account and Balance Alerts are automated text message notifications, which you cannot reply to.
We’ll normally send Alerts between 8am and 10am Monday to Friday (excluding Bank Holidays).
Typically, you will receive no more than one Account Alert and one Balance Alert per day
There are a number of reasons which may explain why you have not received an Alert:
All personal current account holders are automatically opted in to receive Account Alerts. To manage your preferences, you can opt out and back in again via Online Banking or by speaking to Us.
You are not automatically opted in to Balance Alerts. You can only opt in or out for Balance Alerts via Online Banking.
All of your eligible personal current accounts can be registered for Alerts, there is no maximum number.
Yes, each joint account holder can amend their preferences independently.
No, Alerts are only for eligible personal current account holders.
No, we will not charge you for Alerts. However, you are responsible for all charges made by your mobile network provider. Please be aware of all network charges, including any higher charges if you receive a text while abroad. We are not responsible for any charges made by your mobile network provider.
You can only register one mobile number with us. If you give us an invalid mobile number, we will not be able to send you an Alert.
Yes, it is possible to suspend your Alerts and resume the service at your convenience. This can be done via Online Banking or by speaking to a Us.
Yes, it is possible to suspend your Alerts and resume the service at your convenience. This can be done via Online Banking or by speaking to a Customer Service Adviser.
No, the eStatement text notifications are completely separate from Alerts.
The balance that appears on your Alert is today’s opening balance on your account and is time-stamped.
There may be Visa debit card ‘Pending Transactions’ within Online Banking which are not reflected in your “Pending Transactions” or “Available Funds” as they have not yet been advised to us due to the nature in which the Merchant processes transactions.
