Account Alert FAQs

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Account Alert FAQs

  • What is an account Alert?

    An Account Alert is a text message notification we’ll send you to help you manage your Current Account. All customers with a personal current account will automatically receive an Account Alert providing we have your up-to-date mobile telephone number.

  • What is a Balance Alert?

    A Balance Alert is a text message notification we’ll send you when your account has reached or dropped below an amount that you set. You can log into Online Banking to set your Balance Alert.  

  • What Personal Current Account products are eligible for Account Alerts?

    Excluded Extra and Client Plus Accounts

  • When will I receive an Alert?

    You will receive an Account Alert if;

     

    • your account goes into an unarranged  overdraft
    • item(s) were posted to your account last night and you have incurred charges
    • you have incurred charges but your account is now back in order
    • your account has been overdrawn for 6 consecutive working days
    • you do not have enough money to cover item(s) presented on your account
    • your account is overdrawn and further item(s) have been presented
     
    You will receive a Balance Alert when your account has reached or dropped below an amount that you have set.  
  • What will the Alerts say?

    • Account Alert: As at 6.19am on 4 May 2017, you didn’t have enough money in your First Trust Bank account ending 093 to cover outgoing payments.  Please lodge cleared funds into this account before 2pm today to avoid charges. You can log into Online Banking to view your account.
     
    • Balance Alert: You have reached your Balance Alert limit on your First Trust Bank account ending 093 (as at 6.19am on 4 May 2017). You can log into Online Banking to view your account.
     

    We will never ask you for any account information, such as your PIN, account number or online access details.

  • How do you lodge cleared funds?

    ‘Cleared funds’ means money which is immediately available to be used from your bank account.

     

    You can lodge cleared funds to your account using a variety of options:

     

    • In Branch – Cash lodgements using a Visa debit card or lodgement slip in any Allied Irish Bank (GB) business centre.
    • Post Office - Cash lodgements using a Visa debit card
    • Online Services – Transfer money from one account to another through Allied Irish Bank (GB) Bank Online and Phoneline Banking.
     

    Please note: if you are transferring money from another Financial Institution, you will need to check with your service provider, to confirm when your cleared funds will be available in your Allied Irish Bank (GB) Bank account.

  • What should I do when I receive an Alert?

    Check your account through Online Banking. If required, lodge cleared funds before 2pm to your account to cover any item(s) which have been presented.

     

    Please note: Account and Balance Alerts are automated text message notifications, which you cannot reply to.

  • What time will I receive Alerts?

    We’ll normally send Alerts between 8am and 10am Monday to Friday (excluding Bank Holidays).

  • How many Alerts will I receive each day?

    Typically, you will receive no more than one Account Alert and one Balance Alert per day 

  • Why did I not receive an Alert?

    There are a number of reasons which may explain why you have not received an Alert:

    • Network problems
    • Out of coverage
    • Phone turned off
    • No space to receive any new messages
    • Phone number no longer active
    • You have not provided a valid mobile number
    • You have opted out of Alerts
    Another reason is that your account may not have been in a status that would trigger an Alert.
     
    Although we try to ensure that all Alerts are sent to you when applicable, we can't guarantee this every time. You shouldn't reply on this service alone to give you the most accurate information.
     
    If you believe that you should have received an Alert, please call us or visit your local business centre.
  • How do I opt in or out for Alerts?

    All personal current account holders are automatically opted in to receive Account Alerts. To manage your preferences, you can opt out and back in again via Online Banking or by speaking to Us.

     

    You are not automatically opted in to Balance Alerts. You can only opt in or out for Balance Alerts via Online Banking.

  • How many accounts can I register for Alerts?

    All of your eligible personal current accounts can be registered for Alerts, there is no maximum number.

  • Can I receive Alerts on my joint account?

    Yes, each joint account holder can amend their preferences independently.

  • Can I receive an Alert for my business accounts?

    No, Alerts are only for eligible personal current account holders. 

  • Will I be charged for Alerts?

    No, we will not charge you for Alerts. However, you are responsible for all charges made by your mobile network provider. Please be aware of all network charges, including any higher charges if you receive a text while abroad. We are not responsible for any charges made by your mobile network provider. 

  • Can I register more than one mobile number to receive Alerts?

    You can only register one mobile number with us. If you give us an invalid mobile number, we will not be able to send you an Alert.

  • How do I update my mobile number?

    Yes, it is possible to suspend your Alerts and resume the service at your convenience. This can be done via Online Banking or by speaking to a Us. 

  • Can I suspend my Alerts?

    Yes, it is possible to suspend your Alerts and resume the service at your convenience. This can be done via Online Banking or by speaking to a Customer Service Adviser. 

  • If I suspend or opt out from Alerts, will this stop my eStatement text notification?

    No, the eStatement text notifications are completely separate from Alerts.

  • What balance details will my Alerts show?

    The balance that appears on your Alert is today’s opening balance on your account and is time-stamped.

     

    There may be Visa debit card ‘Pending Transactions’ within Online Banking which are not reflected in your “Pending Transactions” or “Available Funds” as they have not yet been advised to us due to the nature in which the Merchant processes transactions.

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