PPI Complaints and Enquiries
We have now completed all PPI complaints and enquiries received prior to 29 August 2019.
You can still make a complaint or an enquiry but, as the deadline date has passed, unless there are exceptional circumstances (see below) we will not investigate and will respond to confirm that you are out of time.
However if you have failed to submit a complaint before within the deadline due to exceptional circumstances only, you can contact us on our dedicated telephone on 0345 450 7935*, write to us at the address below or email us on firstname.lastname@example.org giving us the information.
*Lines open 9am-5pm Monday-Friday except bank holidays. Call charges may vary – refer to your service provider. If we are unable to take the call you can leave a message and we will respond within 48 hours.
AIB (NI), previously known as First Trust Bank
92 Ann Street
Information we require
We will ask you to explain clearly with reasonable supporting evidence the circumstances that have caused you to complain after the deadline and why you consider those circumstances to be exceptional. We will review this information and respond to you.
Financial Ombudsman Service (FOS)
If you have received our final response to a complaint and you are not happy, you can complain to the FOS. You’ll need to submit your complaint within six months of the date of our final response letter. In general FOS will only look at complaints outside of six months where there are exceptional circumstances.
If you have already submitted your complaint to FOS you should continue to make contact with them if they haven’t provided an update to you.
Frequently Asked Questions