PPI Complaints and Enquiries

We have now completed all PPI complaints and enquiries received prior to 29 August 2019.

You can still make a complaint or an enquiry but, as the deadline date has passed, unless there are exceptional circumstances (see below) we will not investigate and will respond to confirm that you are out of time.

Exceptional Circumstances

However if you have failed to submit a complaint before within the deadline due to exceptional circumstances only, you can contact us on our dedicated telephone on 0345 450 7935*, write to us at the address below or email us on custcare.ppi@aib.ie giving us the information.

*Lines open 9am-5pm Monday-Friday except bank holidays. Call charges may vary – refer to your service provider. If we are unable to take the call you can leave a message and we will respond within 48 hours.

PPI Team
AIB (NI), previously known as First Trust Bank
92 Ann Street

Information we require

We will ask you to explain clearly with reasonable supporting evidence the circumstances that have caused you to complain after the deadline and why you consider those circumstances to be exceptional. We will review this information and respond to you. 


Financial Ombudsman Service (FOS)

If you have received our final response to a complaint and you are not happy, you can complain to the FOS. You’ll need to submit your complaint within six months of the date of our final response letter. In general FOS will only look at complaints outside of six months where there are exceptional circumstances.

If you have already submitted your complaint to FOS you should continue to make contact with them if they haven’t provided an update to you.

Telephone - 0800 023 4567 (for calls from outside the UK +44 20 7964 0500)
Internet - www.financial-ombudsman.org.uk
Email - complaint.info@financial-ombudsman.org.uk

Frequently Asked Questions