Allied Irish Bank (GB) Voice of the Customer programme
Listening to and learning from you, our customers, is the focus of the Allied Irish Bank (GB) Voice of the Customer programme. In order to enhance your banking experience with us we want to hear what you have to say, this will help us improve the products and services we offer to you – in your everyday banking needs.
Our Voice of the Customer programme brings your voice into the boardroom.
How we find out what you think
We are always interested in hearing feedback on your experience of banking with AIB (GB). We have asked Medallia, an international, independent research agency to collect your feedback on our behalf, in order to allow you to be as honest in your views as possible.
These customer surveys are delivered via e-mail. Don't worry, you will never be asked to share any financial or sensitive information when completing these surveys.
We know you care about how your information is stored and used and can assure you that we will do so securely with care and respect.
Our ‘Data Protection Notice – How We Use Your Information’ can be viewed at https://aibgb.co.uk/Data-protection
We really appreciate your feedback and will use it to influence changes that matter most to you,our customer.
Find out more
If you have any questions, queries, concerns or you would just like to find out more about the AIB (GB) ‘Voice of the Customer’ programme, please contact your Relationship Manager.
Below is AIB (GB) and Medallia's commitment to AIB (GB) customers who complete this email survey:
- Your co-operation in this customer service improvement survey is voluntary at all times
- You will never be asked to share any financial or sensitive information as part of completing this survey
- At both AIB (GB) and Medallia we know that your personal information, and the feedback you provide to us, is important to you, with that in mind we will always treat it in a responsible and secure manner to ensure your rights are protected
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.