How do I unlock my Digipass?
Local Administrator: Contact our iBB Customer Support team on 0370 243 0331†. Make sure you have your iBB User ID ready.
Other Users: Go to www.aibgb.co.uk/ibusinessbanking and Log into iBB.
Enter your User ID and click on continue.
Select 'Unlock Digipass' and enter your Passphrase. Key in the 7 digital LKD Code displayed on your Digipass into the Unlock Code field in IBB. .
Your Local Administrator must validate your Unlock Request and give you an 8 digit Unlock Code which you then need to key into your Digipass. Depending on your iBB set-up, a second validation may be required.
NB: Successful entries will be prompted to key in a new 4 digit PIN for use on the Digipass.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.