My Digipass is not working / lost / stolen, how do I order a new one?
If your Digipass is lost, stolen or the battery is low, all users, including Local Administrators can cancel their existing Digipass and order a new Digipass using the 'Order Digipass' button that is visible once you have entered your User ID on the login page and pressed continue.
Your Digipass will be Deactivated IMMEDIATELY when a new one is ordered.
Don't try to change the battery, as this will disable the Digipass completely.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.