If your Digipass is lost, stolen or the battery is low, all users, including Local Administrators can cancel their existing Digipass and order a new Digipass using the 'Order Digipass' button that is visible once you have entered your User ID on the login page and pressed continue.

Important:

Your Digipass will be Deactivated IMMEDIATELY when a new one is ordered.
Don't try to change the battery, as this will disable the Digipass completely.