How do I unlock my Digipass?
If your Digipass displays the message ‘LOW BATTERY’ it means that you have about 20% of life left in the device. This should last another 3-6 months however you should order a new Digipass using the 'Order Digipass' button that is visible once you have entered your User ID on the login page and pressed continue.
Your Digipass will be deactivated IMMEDIATELY when a new one is ordered, so make sure you won’t need to use your Digipass for at least another 7 working days as you will not be able to until your new one arrives.
Don't try to change the battery, as this will disable the Digipass completely.
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