How do I amend a regular payment/standing order?
Log in to Online Banking and click on 'Pay & Transfer' from the top of the screen. Then select 'Regular Payment' and click 'Amend' on the right of the screen.
The maximum amount a Regular Payment/Standing Order can be amended for on Online Banking is limited to an aggregate of £2,000 in any banking day.
Regular Payment/Standing Order amendments and cancellations can take up to a maximum of 3 banking days.
Note: If you wish to amend any field other than – Message to appear on your statement, –Message to appear on receiver statement - Payment amount, you must cancel the standing order/regular payment and set-up a new one with the new detail.
If you are registered for Online and Phoneline Banking you can discuss your regular payments/standing order details over the telephone.
Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
If you are not registered for Online Services please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) to discuss your account transactions, once you complete our standard security checks.
We will be able to give you details of the Regular Payments/Standing Orders on your account(s), once you have completed the standard security checks.
Click here for more information.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.