How do I cancel a regular payment/standing order?
Log in to Online Banking click on 'Pay & Transfer' from the top of the screen. Then select 'Regular Payments' from the drop down menu. 'Cancel' is available on the right of the screen.
Regular Payment/Standing Order cancellations can take up to a maximum of one banking day.
If you are registered for Online and Phoneline Banking you can discuss your regular payments/standing order details over the telephone.
Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
If you are not registered for Online Services please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) to discuss your account transactions, once you complete our standard security checks.
We will be able to give you details of the Regular Payments/Standing Orders on your account(s), once you have completed the standard security checks.
Click here for more information.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.