What can I do if a Regular Payment has been sent to the wrong account

What can I do if a Regular payment/Standing Order has been sent to the wrong account?

Talk to Us

Please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) to discuss your account transactions, once you complete our standard security checks.

We will be able to give you details of the Regular Payments/Standing Orders on your account(s) and assist you to complete a credit payment recovery claim form** once you have completed the standard security checks.

**Credit Payment Recovery (CPR) is an agreed industry process used by banks to assist in the recovery of payments made in error, which attempts to be consistent across all banks and fair to all parties, whilst noting that recovery of funds IS NOT GUARANTEED. Although CPR does not guarantee recovery, it ensures that customers and banks know the outcome of their claim within a maximum of 20 working days.

^{† Your calls to us may be recorded. Call charges may vary - refer to your service provider.}