New iBusiness Banking has arrived!
Customers will automatically be upgraded throughout this year
Before you’re upgraded we’ll send messages in your current iBB to give you notice. When the upgrade has been applied, when you log-in to iBB as normal, you will see a message on the second screen above the Passphrase & OTC fields. After successfully logging in you will see the brand new version of iBB.
CHAPS payments will be coming to your new iBB at the end of June. As you’ve removed your users’ entitlement to make CHAPS payments in old iBB, they’ll lose the ability to make any payments in new iBB, as new iBB doesn’t distinguish between different payment types. If you want them to continue be able to make payments in new iBB, please grant them the entitlement to make CHAPS via your old iBB. The Local Admin should carry out the steps outlined below.
1. Click ‘Local Admin’ in the iBB menu
2. Click ‘User List’ in the iBB menu
3. For each user in your organisation:
a. Click ‘Modify’
b. Go to the Processes tab
c. If any of the processes in the list below do not have a ‘Yes’ in the Access column, click on the Process name and then click the ‘Grant’ button
d. Once finished, click ‘Save’ and then click ‘OK’ on the message that appears
e. Click on ‘Validation List’ in the iBB menu
f. Select the user and click the ‘Authorise’ button
g. Enter an OTC from your Digipass and click ‘Confirm’
Create Domestic Account Transfer
Create Domestic 3rd Party
Assign Domestic Beneficiary
Create Account Transfer FX
Third Party Transfers:
Create Domestic 3rd Party
Assign Domestic Beneficiary
Assign International Beneficiary - Unmodified Data Access for Beneficiaries
Create International Payment
Access Diameter Acct for Payments
Create SEPA CT
Create Closed CHAPs
If you need help, don’t forget that user guides are available online for Local Admins. You can also call our team of Customer Support Advisers at: 0370 243 0331+, or from abroad +44 370 0331. Lines are open Monday to Friday 9.00am - 5.00pm (Excluding Bank Holidays).
+ Call charges may vary – refer to your service provider.
Thanks for helping us make your iBB experience even better. We’ll continue to keep you updated on all new features and enhancements.
When your company is upgraded we will move your Company Cash Management Limit (CML) into the new iBB. CML is the amount your company can pay per day on iBB.
We will also apply the same user ‘daily payment limits’ to the new iBB for your payment authorisers.
Local Administrators will be able to view these changes in the old iBB*. Simply go to the Local Admin menu, select User List, Modify, and then Limits.
*see the ‘Will I lose the old iBB’ in the FAQ’s below
In the new iBB, the Payments Log is now located in the Payments menu. This shows all outgoing payments made in the new iBB. Any payments made in the old iBB will not be shown here, to see those, you can view your Outgoing Payments Log in the old iBB.
Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc. In the new iBB you can view these in your Accounts page.
Any changes you make in the old iBB to user profiles, user limits, and if you add or delete payees, they will be applied to the new iBB overnight.
Changes made in the new iBB will not be applied back to the old iBB.
No need to worry about setting up payees or user permissions, once you have access to the new iBB they will be available and ready for use. If you don’t see a saved payee from old iBB in new iBB, it’s because there’s invalid information saved with the payee e.g. IBAN, Bank Code. Please recreate the payee in new iBB. You can find out more about transactions and payments within the new iBB on our YouTube channel.
Your existing User ID, Password (previously Passphrase) and Digipass will work as normal and with the same levels of security.
Not yet, we plan to start disabling the old iBB towards the end of 2020. For now, you can return to the old iBB after you have logged into the new one. You will not be able to make payments there as your CML has been moved to the new iBB but you can view old Payment Logs or access the Local Admin menu. We will give you notice before the old iBB is disabled.
When your company receives the iBB upgrade, your Company Cash Management Limit will be moved to the new iBB. More information on your Cash Management Limit (CML) is available in the CML Limits screen under Local Admin in the old iBB.
Yes, of course. When you log out of the new iBB a survey will appear on screen Please share your thoughts with us – all information on the form is anonymous.
To create and authorise payments, simply follow the steps below:
We’ve started to roll out statements online for select account types – this means that you can print monthly statements for your account or save them as a PDF. We’re working to bring statements to even more account types, so keep an eye on your messages to find out when they arrive.
To print / save statements:
Now, you can create and edit payees within the new iBB – no need to delete payees and create them again just because their details are wrong or have been changed.
PLEASE NOTE: You can only edit payees that have been created in the new iBB.
iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from the bank and ask you to create codes on your Digipass, perform test payments or to transfer money out of your account. If you are asked to do this it will be a fraud.
You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.
More information on staying safe online is available in our Security Centre