Customer Notice statement for UK Credit Card Priority Pass error
We are letting customers know about a mistake in the charges applied to their credit card account for Priority Pass airport lounge access. We have taken action to correct the error and ensure that it does not happen again in the future.
Priority Pass increased their charge for AIB UK customers' guests by £5 per guest per visit (from £15 to £20), which we decided not to pass on to you. Unfortunately, an input error has resulted in the charge being applied.
We will be refunding all customers affected by this error, either with a refund (called ‘AIB Priority Pass Refund’) back into their open credit card, to their AIB current account, or by cheque. At this time, no further action is required by the customer
Once again, we apologise for this error.
We have added some questions and answers for more information.
If you want to talk to us about this, you can contact us on 02890 330099* any time between 09:00 and 17:00, Monday to Friday (excluding Bank Holidays).
* Call charges may vary – please refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.