Switch your current account.

 

Switch your current account to us and close your current account with your old bank. The switch from your old account to your new current account will be completed within seven working days of your preferred switch date. The Current Account Switch Guarantee* provides peace of mind for anyone switching their current account.

 

Thinking of switching?

Talk to us – we’ll be happy to guide you through the switching process in three easy steps:

 

  1. Get in touch - Call into a Business Centre, phone us on (0)345 6005 204† (lines are open from 9am to 5pm Monday to Friday). We’ll talk you through the switching options available to you (see below).
  2. We will need to see proof of your identity and address. Usually, we need your passport or driving licence and a gas, electricity or water bill. If you have any queries, please phone (0)345 6005 204
  3. Sign the relevant application forms and we will do the rest. We will provide you with your new current account details and any information you need. 

 

 Call charges may vary - please refer to your service provider

 

We offer two options to customers wishing to switch their current account:

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    Option A - Current Account Switch

    Switch your current account to us and close your current account with your old bank. The switch from your old account to your new current account will be completed within seven working days of your preferred switch date. The Current Account Switch Guarantee* provides peace of mind for anyone switching their current account.

     

    If we agree, bank accounts that include an overdraft can switch using the Current Account Switch Service. And if you'd like to have an overdraft with your new bank account, speak to us before starting your switch. We will be able to advise if you're eligible for an overdraft, dependent on our lending criteria and your credit status.

     

    Eligibility

    • Personal customers or,
    • Micro or small/medium sized enterprises with an annual turnover and/or balance sheet total that does not exceed £6.5 million and less than 50 employees or,
    • Small charities with an annual income of less than £6.5 million; and small trusts with a net value of less than £6.5 million.

     

    Further details are available in the Current Account Switch Service brochure

     

    If you have given permissions to Third Party Providers to make payments on your behalf, or to access your financial data, access to these services won’t be transferred automatically to your new account as part of the Current Account Switch Service.

     

    1. Before you close your old account, check whether you have any Third Party Provider permissions set up and if so, who with.

    2. Once your new account is open you can give your permission to the Third Party Provider to access your new account by providing them with your new account details. You will need to contact the Third Party Provider directly yourself to set this up.

    3. If you are unsure as to whether we will support the Third Party Provider permissions on your account, you will need to discuss this ahead of your switch with us and we will be able to advise you of this. Please check our terms and conditions for more information about Third Party Providers.

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    Option B – Partial Switch

    Move all or some direct debits, standing orders and bill payments to us but keep your current account open at your old bank.

     

    Eligibility

     

    • Larger companies and those who are not eligible for option A. 
     
    • Personal customers or,
    • Micro to small/medium sized enterprises with an annual turnover and/or balance sheet total that does not exceed £6.5 million and less than 50 employees or,
    • Small charities with an annual income of less than £6.5 million; and small trusts with a net value of less than £6.5 million.
     
     
     
    Further details are available in the Current Account Switch Service brochure
     

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Current Account Switch

Guarantee

 

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

 

  • The service is free to use and you can choose and agree your switch date with us.
  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
  • If you have money in your old account, we will transfer it to your new account on your switch date.
  • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
  • If there are any issues in making the switch, we will contact you before your switch date.
  • If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
 

 

Full details of the Current Account Switch Guarantee are available in the Current Account Switch Service brochure

FAQs

A list of frequently asked questions can be found on the Current Account Switch Service website at currentaccountswitch.co.uk/helpandsupport

 

 

Manual Switch

 

If your existing bank* is not a participant of the Current Account Switch Service (CASS), then you have the option to Switch Manually with no cost by giving us your Old / New Account details so we can contact your existing bank*

 

(Note - The Current Account Switch Service Guarantee does not apply to the manual process. If you’re not sure whether your current bank or building society is part of CASS, ask us when you start your switch)

 

Switching In

 

If you are switching your current account into us, simply call into any of our branches to initiate the request. We will request you to confirm that your direct debit and standing order details are correct, once these are provided by you or your Old Bank*.

 

If any direct debits and standing orders originate from a third party (e.g. your employer), then you will need to complete an authority form which we will then use to contact the credit/debit originator on your behalf. We will request your Old Bank* to transfer any credit balance to your new current account with us, and on your request ask them to close your old account. The process will take approximately 12 working days.

 

(Note – this timeframe excludes any time taken for a response from your Old Bank* or you).

 

Switching Out

 

If you are switching out of us into another UK based financial institution, we will send them a list of your Direct Debits, Direct Credits, Standing Orders and Bill Payments within 5 working days. We will transfer any credit balance and close the account on the switch date as requested from your New Bank*.  

 

How to make a complaint

 

If you are unhappy with any aspect of this service, please visit www.aibgb.co.uk/help-and-guidance/customer-service/making-a-complaint

 

 * includes building societies or any payment service provider

Help and Guidance

 

Help Centre

For all service related queries please visit our Help Centre.

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