Removal of Code Card
From 3 September 2019 you will no longer be able to use a Code Card. If you currently use a Code Card you’ll need a Card Reader instead. You can order a Card Reader through the ‘Services & Settings’ section on Online Banking, or by contacting our Customer Services team on 0345 6460209.
Changes to how you set up new payees through Online & Phoneline Banking
From August 2019 onwards, you will need to use a Card Reader to set up any new payees and bills or to amend any payees you had previously saved, and also to make one-off payments through Online Banking.
Changing your Personal Access Code (PAC)
From August 2019 onwards, if you need to change your PAC, you will only be able to do this on Online Banking, or through Phoneline Banking by selecting the option to speak to one of our Customer Services team.
Changes to Third Party Provider Services
Last year we let you know that you could allow authorised third party providers (TPPs) to access your online accounts. You could either consent to these TPPs by confirming your Online Security Details with us when redirected to our online platform by the TPP, or by sharing your Online Security Details directly with the TPP.
From 14 September 2019 these new regulations mean that TPPs you have shared your Online Security Details directly with will no longer be able to access your accounts. We have updated our Terms and Conditions to reflect that you should no longer share your Online Security Details, and for your own peace of mind you may wish to change your Personal Access Code. TPPs who you have authorised through our online platform can continue to access your accounts in this way.
We’ve also made changes so you can allow a Card Based Payment Instrument Issuer (CBPII) to request information about the availability of funds in your online payment account.
It’s your choice to use these services, and we want to make sure you have the information you need to decide if they are right for you. You can find out more information about Third Party Provider Services here.
Updated Terms and Conditions – effective from 21 August 2019
The changes we are making to our Terms and Conditions are outlined in the summary leaflet which you should have received recently. If you have not already done so, you should take some time to read these, and keep them for future reference. Updated Terms and Conditions reflecting these changes are available online here and in any of our branches, or if you would like to get in touch we will be happy to post a copy to you. If you continue to use your Online Services after these amendments take effect on 21 August 2019, we’ll take it that you have accepted these changes. If you do not want to accept the changes you can contact us to cancel your access to Online Services at any time.
Important fraud and security notification
In any of our email, phone, or text communications we will never ask you for security codes or to transfer money out of your account.
We want to help you understand more about how to protect yourself and your bank accounts from fraud.
Fraudsters might try to get you to share your personal or banking details by pretending to be someone you know or trust - even a member of bank staff. We won’t follow up this letter with a phone call to ask you to do anything, though we may occasionally call you to ask for feedback on our products and services. For more security advice visit our Security Centre.