Changes to how you shop online and use Online Banking Services
Don't get locked out
Regulation has changed how we bank online. These changes help fight fraud and make your online transactions more secure. There is an extra layer of security if you use Online Banking. This is known as Strong Customer Authentication (SCA) and was introduced on 14 March 2020.
What’s happening in 2020/2021?
Over the coming months, to keep your Credit and Debit cards safe and secure, we’re going add an additional layer of security to how you use your cards when shopping online. This is the next phase of SCA. We will write to you about these changes to explain more.
Do I need to do anything to prepare?
Please make sure we have the correct mobile number for you.
This means we can quickly and easily make sure it’s you using your cards or accessing your accounts online.
If you’re not yet set up for SCA and use a Credit or Debit card to make purchases online OR you currently access your Online Banking with a card reader you’ll need to make sure we have your correct mobile number.
You can update your mobile number by:
- logging into your Online Banking, clicking on ‘Services & Settings’ and selecting ‘My Details
- simply call our Customer Services team on 0345 601 6262 (Mon-Fri 9:00am - 5:00pm excluding Bank Holidays)
You can set up SCA for Online Banking services by:
Logging into your Online Banking and following the on screen instructions. You can set up SCA for Online Banking with a Card Reader. You can order a Card Reader free of charge through the 'Services & Settings' section on Online Banking or simply call our Customer Services team on 0345 601 6262 (Mon-Fri 9:00am - 5:00pm excluding Bank Holidays).
FAQs about Strong Customer Authentication (SCA)