Changes to how you login and use Online Services

Don't get locked out

The way you log into Online Banking services will soon change.

 

There’ll be an extra layer of security added when you use Online Banking. This is known as Strong Customer Authentication (SCA).

 

These changes help fight fraud and make your online transactions even more secure.

 

 

What do I need to do?

We need to make sure it’s you accessing your online accounts. All you need to do to get ready for SCA is;

 

  • Have a Card Reader, or
  • If you do not have a Debit card ensure we have your correct mobile number for setting up SCA using SMS Text message.

 

You can check and update your mobile number by logging into your Online Banking, click on ‘Services & Settings’ and select ‘My Details’ or you can call into your nearest branch with your ID.

 

You can set up SCA by

Logging into your Online Banking and following the on screen instructions.

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FAQs about Strong Customer Authentication (SCA)

  • Does SCA affect me?

    Yes, if you use Online Banking you will have received a letter in 2019 to tell you about this, along with changes to our terms and conditions.

  • When do I need to sign up for SCA?

    To use your Online Banking you’ll need to have SCA set up. When the time comes we’ll help you do this by guiding you through the simple steps you need to take on your Online Banking screens.

  • Do I have to sign up for SCA?

    Yes,  you’ll need to follow the onscreen instructions, when prompted, to be able to access and use your Online Services. 

  • What do I need to do?

    You can set up SCA with a Card Reader. You can order a Card Reader free of charge through the 'Services & Settings' section on Online Banking.


    If you don't have a Debit card, you can login using SMS Text message if you have a UK or Irish mobile number. Follow the on-screen instructions to set this up.

  • Why are you making these changes?

    These changes help fight fraud and make your online transactions even more secure. There’ll be an extra layer of security added when you use Online Banking. This is known as SCA.

     

    We want to protect what’s important to you, so helping you keep your personal details and banking information safe is our number one priority.

  • How do I order a Card Reader?

    You can order a Card Reader through the ‘Services & Settings’ section on Online Banking.

  • What happens if I don’t set up SCA?

    To ensure minimal customer disruption over the coming weeks we will transition our customers to the new security.  However, this may mean if you do not set up SCA at your next log in when requested, you could be locked out of your online accounts at a future login.

     

    All Allied Irish Bank (GB) customers will have the option to set up SCA via Online Banking. To simplify the set up process customers should check that their mobile phone number details are correct and update them if this is not the case.

     

    We want to ensure you have time over the coming weeks to adopt this new security so you can continue to access Online Banking as usual.

  • I have two Registration numbers how do I set up both profiles for SCA?

    If you need to access both profiles you can set up each individual registration number with one of the following enrolment options:

     

    1. Choose to set up SCA with a Card Reader
    2. If you don't have a Debit card, you can login using SMS Text message if you have a UK or Irish Mobile Number. Follow the on-screen instructions to set this up. 

     

  • I live outside the UK, do I still have to do this?

    Yes, SCA applies to all customers who use our online services. 

  • What is Limited Access?

    Limited Access provides you with the option to log in without two factor authentication (provided you have already set up and logged in with SCA in the previous 90 days). With limited access you can make payments between your accounts, to your saved beneficiaries or pay your existing bills, access ‘My Messages’, see your account list and view a limited number of transactions. If you need to access other services you will need to log in with your chosen SCA method.

  • If I only have a Deposit account / Credit card (and no Debit card) and don’t wish to use my mobile phone - what are my options for login?

    You can choose the SMS Text message option to set up SCA and will be guided through the on-screen instructions on how to do so. Each time you log in to your Online Banking an SMS Text message containing a code will be sent to your UK or Irish mobile phone.

  • I have an International phone number

    If you do not have a UK or Irish mobile number you will need to setup SCA using a Card Reader for accessing your Online Banking profile.

  • I'd like to view the updated Terms and Conditions.

    Terms and Conditions for Online Services are available here.

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