Bereavement Support
We are here to help when someone passes away
Our Bereavement Support Team are here to help
When a loved one or a close relative passes away there’s a lot to do. Our Bereavement Support Team are here to help. They will be your single point of contact for the bank.
Steps to take when someone dies
There are some things that you need to do straight away and some that can wait until later. If you take a little time now it will help to avoid possible delays.
1. Register the death.
The doctor or hospital will give you a medical note. Bring this to your local Registrar of Births, Marriages, Civil Partnerships and Deaths. They will give you a death certificate, or an interim death certificate, either of which we accept.
2. Tell us who has died.
You can email details of customer to bereavement.uksupport@aib.ie, phone our Bereavement Support team on 0345 646 0320 Monday to Friday 0900 to 1700 or write to:
Bereavement Support Team,
1st Floor, 92 Ann Street,
Belfast,
BT1 3HH
3. Find the will.
A will is a legal document that says what to do with someone’s money after their death. It also tells you who is going to represent the person who has died. These people are called executors and they are responsible for dealing with everything the person who has died owns and owes – their estate.
If the deceased person left a will, we would need to see the original will or a copy which has been either certified by a Solicitor or Accountant as being a true copy of the original.
To contact us:-
Please let us know if a customer of ours who is your partner, spouse or loved one has died. To do this you can either:
† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.
Our Bereavement Support Team will tell any other departments in Allied Irish Bank (GB) that need to know..
What we need from you
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Death Certificate
We need to see the original death certificate or the interim death certificate. You can ask a Solicitor or an Accountant to certify a copy. In Scotland, a certified Medical Certificate of Cause of Death (MCCD) also known as the Form 11, must be completed by a doctor.
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Will
If the deceased person left a Will, we will need to see the original will or a copy which has been certified by a Solicitor or an Accountant as being a true copy of the original.
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Identity Documents
If you are the person dealing with the estate and you do not have an account with us, you need to prove your identity and address. All copies of your documents must be certified copies – that is, copies branded and signed by a Solicitor or Accountant.
Click here to view a list of acceptable documentation.
Useful Contacts
You’ll find links and contact details for a range of Government, voluntary and community sector organisations who can provide direct services and support by clicking here.
Checklist that may help
Bereavement Guide and FAQs
We have a Bereavement Guide and forms that might be useful to you.
Bereavement FAQs
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.