The card reader is a small hand held device which works with your Visa debit card to generate unique security codes when you are completing certain transactions on Online Banking.
The card reader offers extended security which enables us to offer customers an extensive range of services through Online Banking.
To complete the following services on Online Banking a card reader will be required:
When you select one of these services we will remind you that you need a card reader to use the service.
No. You will NEVER be asked to enter a code generated from your card reader to log in to Online Banking.
You can order a card reader through the ‘Services & Settings’ section within Online Banking or when you choose one of the services which need a card reader.
Alternatively you can call our Customer Service advisers on 028 9034 6060 between 8.30am and 5.00pm Monday to Friday who will be happy to order a card reader for you.
This is the PIN associated with your selected Visa debit card. This is the same PIN that you use at cash machines or when purchasing items using your Visa debit card.
If you enter the PIN incorrectly you will have two more attempts to enter the correct PIN.
If you cannot remember your PIN please contact on 028 9033 0099, 24 hours a day to order a reminder PIN.
Once you receive your PIN reminder or if you subsequently remember your PIN you can go to any cash machine to unlock it. Simply insert your card, select the 'PIN Service' options and follow the on screen instructions.
Yes. The card reader is a shareable device. It uses the chip on your Visa debit card to generate codes unique to you.
Yes. Your Online Banking screen will ask you to confirm you are using your new Visa debit card. Simply tick the box to confirm and complete the transaction using your new Visa debit card. As this is a replacement card you can use your existing PIN.
Call 028 9033 0099 immediately to report your card lost or stolen. A new Visa debit card and PIN will be sent to you.
While you are waiting for your new card, you will continue to have access to Online Banking. However any service which requires a card reader will not be available until you activate your new Visa debit card.
When you receive your new Visa debit card you will need to re-activate your card reader though the 'Services & Settings' section within Online Banking or by contacting our Customer Service advisers on 028 9034 6060, between 8.30am and 5.00pm Monday to Friday.
Yes. If you would like to order a device designed for our visually impaired customers, please contact our Customer Service advisers on 028 9034 6060, between 8.30am and 5.00pm Monday to Friday.
There is no charge for your first card reader.
All additional/replacement card readers ordered will incur a fee of £8.00 which will be taken from the account you nominate when you place the order.
If your card reader is not working please make sure you have:
If you continue to have problems please contact our Customer Service advisers on
028 9034 6060, between 8.30am and 5.00pm Monday to Friday.
The text ‘Wrong PIN’ is displayed after inserting your Visa debit card when the wrong Visa debit card PIN was entered the last time you attempted to use your card reader.
The text 'Wrong PIN' will flash on the card reader for a number of seconds before prompting you to enter your Visa debit card PIN. Please ensure that you enter the correct PIN so that you don’t lock your card reader for use with your Online Banking.
The text 'Wrong PIN Last Try' will appear on the card reader when you have one more attempt at entering your PIN before it is locked for use on Online Banking.
If you enter the wrong code six times into Online Banking, the card reader will lock and you will need to call our Customer Service advisers on
028 9034 6060, between 8.30am and 5.00pm Monday to Friday to unlock your card reader.
To complete the following services on Online Banking, a code card is required:
When you select one of these services, we will remind you that you need a code card.
Note: Depending on the service selected, you will be asked to enter either one or two codes from your code card to complete the transaction/request.
Our Customer Service advisers are available on 028 9034 6060 between 08:30am and 5pm Monday to Friday to assist you with any further queries relating to the code card.
No, you will NEVER be asked to enter a code from your code card to log in to Online Banking.
You can call our Customer Services advisers on 028 9034 6060 between 8.30am and 5.00pm Monday to Friday to order a code card.
Please contact our Customer Services advisers immediately on 028 9034 6060 between 8.30am and 5.00pm Monday to Friday who will cancel your code card and order a new one for you.
Once you have ordered and received your code card, you will be asked to enter random code(s) from your code card when using one of the services listed above. E.g. The code card will have a list of numbers 1 -100 and beside each number there will be a 4 digit code. When advised to enter a code corresponding to code card number 5 you will enter the 4 digits beside the number 5 on your code card.
You should input the 4-digit code corresponding to the code number on your code card when trying to complete any of the transactions detailed above. The system will advise you when you enter the codes from your code card.
