This message is displayed when you have entered an incorrect Visa debit card PIN into the card reader on three or more occasions. It means your PIN has been locked and you will be unable to use your card with your PIN until your PIN is unlocked.
If you cannot remember your PIN, please contact our Card Services team to order a reminder PIN. When you receive your reminder Visa debit card PIN or if you subsequently remember your PIN, you can go to most cash machines to ‘unlock’ it. Simply insert your card, select the ‘PIN Service’ option and follow the on screen instructions.
If you have any questions about your Visa debit card or PIN, please contact our Card Services team on 028 9024 1822 or contact your local Business Centre.