Each time you log in to Online Banking we will display the details of your last log in.
This is an additional security measure that we have taken to ensure that you know if someone has fraudulently accessed your accounts online.
The details shown are the date and time on which you last accessed the service. It is important that you check your last log in every time you log in. It will be displayed in the top navigation bar as indicated below.
If you are suspicious of the last log in shown and do not recall logging in to Online Banking on that date, please contact our customer service advisers for assistance at the following number:
Allied Irish Bank (GB): 028 9034 6060 (08:30 to 17:00 Mon to Fri)
The account balances you get on Online and Phoneline Banking are shown in real time (in other words, they are up to date at the time you check your balance) with the exception of the accounts below.
Your Visa card, MasterCard and Asset Finance Account balances are updated up to close of business on the previous banking day.
The balance may also contain uncleared amounts (amounts that have been paid into your account but are not yet available to withdraw, for example a cheque).
‘Available Funds’ is the amount you can transfer or withdraw from your account.
If you have an agreed overdraft limit with us, your ‘Available Funds’ will include the amount of your overdraft. The amount of your overdraft limit will also appear underneath your ‘Available Funds’.
The amount you can transfer or withdraw using our Online Services is subject to transaction limits. For more informatation please see Online Services transaction limits.
Depending on the type of account you have, you may have to pay transactions fees for some transfers or withdrawals on Online and Phoneline Banking. Please contact your Relationship Manager for further information.
The ‘Pending Transactions’ screen displays Visa debit card transactions which you have made but have not yet been debited from your account.
Most Visa debit card transactions are debited within several days, however, the timeline can be different for each transaction depending on how the retailer/merchant processes it. As a result, there may be some Visa debit card transactions which you have made that are not displayed on this screen.
Simply call us 24 hours a day, +44 (0)28 9023 6644. We’ll be happy to answer any questions you have about Visa debit cards.
You can now view your direct debits online and cancel those that are no longer required.
A direct debit is an agreement between you and the organisation you are paying, which allows them to take money out of your account at regular intervals. The organisation will set this up and can alter the amount paid, as long as you have been given advance notice of the collection amounts and dates. There is an Industry Guarantee on Direct Debits ‘The Direct Debit Guarantee’.
Click here for further information
The direct debit view and cancel functions on Online Banking are available free of charge.
You will be presented with a list of all your active direct debits. These will show the Receiver name and Receiver reference, Last Paid Date, the Amount and the frequency. You will also have the option to view more information or cancel the direct debit.
You will also have the option to view direct debits you have cancelled within the last six months by selecting ‘Inactive' on the Direct Debits screen.
No, you cannot set up a direct debit using Online Banking. To set up a direct debit, contact the organisation you are paying to arrange for a direct debit to be set up.
No, you cannot amend a direct debit using Online Banking. To amend a direct debit, contact the organisation you are paying and they should be able to process the amendment for you.
Please allow one banking day when cancelling a direct debit using Online Banking.
