If you do not receive a text message to tell you that your statement is ready to view it may be that your phone was out of range at the time the statement was sent or your phone was switched off. Also if your mobile phone number is incorrect you will not receive your message.
You can change your phone numbers with Online Banking. Select ‘Services & Settings’ then ‘My Details’. You will see your current address, the last four digits of each contact number and your email address. You can update your mobile phone, home phone, work phone numbers and email address. Simply click on the box of the phone number you wish to change and you will be provided with a drop down box for the dialling code. Please select the relevant dialling code and then click on the box to enter your number. You will need your card reader to update your phone numbers.