Help & Guidance

Need some help?  Browse through the list of help and guidance options below.

From frequently asked questions to downloads, service related to product related information, or tools and calculators, you should be able to access what you need in this section.

Help Centre

Our new Help Centre provides help and guidance on how to use the range of services available to you.

Customer Service

Find out more information about our service commitments and how we aim to deliver the best quality of service to our customers.

Dormant Accounts

We are a member of the Dormant Accounts Assets Scheme, which uses money in dormant accounts to benefit causes throughout the UK.

Learn More...

Frequently Asked Questions

Access our list of Frequently Asked Questions to get the help and guidance on common queries.

Important Information

Find out important information about regulation or product changes that may impact you and your banking with us.

IBOR Transition

New risk free Benchmark Rates are being developed.

Security Centre

The Security Centre provides help and guidance on how to use the range of services available to you.

Media & Resource Centre

Keep up to date with our latest media news and business research.

Need extra help?

Bereavement Support

The death of a family member, friend or someone close to you is an extremely difficult and distressing time. Our team are here to help.

What is Financial Abuse?

How can we support.

Divorce & Separation

Separating from a partner can be a difficult time and there is a lot to consider.

Accessibility & Disability

Allied Irish Bank (GB) is committed to making access to our products and services easier for customers living with disabilities or long term health conditions.

Power of Attorney

There may come a point in life when you, a loved one or close relative can no longer, or may find it difficult to manage your own banking, either temporarily or indefinitely.

Worried about Payments

Don’t let small problems with your personal finances become big problems.

Living with Long Term Illness

Please have a look at the range of support services we offer.

Useful Tools

How to Videos

Forms, Brochures and T&Cs.

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