Simply call Phoneline Banking on 0345 601 6262†, press hash (#) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). .
A Customer Service adviser will be able to tell you your registration number over the phone, once you have completed the required security checks.
A new Personal Access Code (PAC) can either be created whilst you are on the phone (you will need to have a new Personal Access Code (PAC) in mind) or ordered by the Customer Services adviser. It will arrive by post within three to five banking days.