I have forgotten my PAC (Personal Access Code) or Registration number. What should I do?

• Website

  Registration Number

  If you have forgotten your Online Services Registration Number you can receive a reminder of this online by clicking on the Forgot your login details link available on the Online Banking login page. Simply follow the on screen instructions to receive a reminder of your Registration Number.

  Personal Access Code (PAC)

  If you have forgotten your PAC, you will need to talk to one of our Customer Service Advisers by calling 0345 601 6262 and pressing hash (#). Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays). 

• Talk to Us

  Simply call Phoneline Banking on 0345 601 6262†, press hash (#) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (including Bank Holidays). .

  A Customer Service adviser will be able to tell you your registration number over the phone, once you have completed the required security checks. 

  A new Personal Access Code (PAC) can either be created whilst you are on the phone (you will need to have a new Personal Access Code (PAC) in mind) or ordered by the Customer Services adviser.  It will arrive by post within three to five banking days.