I have forgotten my Passphrase, what do I do?
Local Administrator: Contact us on 0345 600 5204†, to request a new PAC. Make sure you have your iBB User ID ready. Once you have received the PAC, it will take up to 24 hours to activate.
Other Users: Your Local Administrator can reset your Passphrase for you.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.