Can I cancel a bill payment which i have already made?


Online Banking

No, bill payments which you have made on Online or Phoneline Banking cannot be cancelled once the funds have debited your account.

If you have forward dated a bill payment for a future date, we may be able to cancel it for you.  Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help with your request.  We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

† Your calls to us may be recorded. Call charges may vary - refer to your service provider.