How do I change back to paper statements?


Talk to us

To change back to paper statements for your bank accounts (excluding credit cards) simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

For Credit Cards, call our Card Services Team on 028 9023 6644 between 8:30am and 5pm Monday to Friday.  

Note: If you have requested to ‘Stop paper statements' within Online Banking, and subsequently remove an account from Online Banking, you will no longer have access to your eStatements on Online Banking. You will need to contact us to request that you are issued paper statements for your account.

† Your calls to us may be recorded. Call charges may vary - refer to your service provider.