I have a query on my account fees, what do I do?


Talk to us

If you are registered for Online and Phoneline Banking you can query your fees over the telephone.

Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

If you are not registered for Online Services please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) to discuss your fees, once you complete our standard security checks.

† Your calls to us may be recorded. Call charges may vary - refer to your service provider.