Information about current account services
The Financial Conduct Authority requires us to publish the following information about our business current accounts.
Information about current account services
How and when you can contact us to ask about the following things:
We will be here to help you Monday – Sunday 9am – 5pm.
24 hour help? |
Telephone *1 |
Internet bankingNote: Includes both Online Banking (available to some business customers) and iBB (available to all business customers) |
Mobile banking |
|
contact details |
No |
0345 601 6262 *2 |
Not possible |
|
checking the balance and accessing a transaction history |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
sending money within the UK, including setting up a standing order |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
sending money outside the UK |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
paying in a cheque |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
cancelling a cheque |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
cash withdrawal in a foreign currency outside the UK |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
a lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ | Not possible |
Not Available |
a direct debit, or allowing someone to collect one or more payments from your account using your debit card number |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
third party access to an account, for example under a power of attorney |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
problems using internet banking or mobile banking |
No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ |
Not possible |
Not Available |
| reporting a suspected fraudulent incident or transaction | Yes | 24 hours / 7 days a week contact via: 028 9024 1822 |
Not possible | Not Available |
| progress following an account suspension or card cancellation, e.g. following a fraud incident | Yes | 24 hours / 7 days a week contact via: 028 9024 1822 |
Not possible | Not Available |
| account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available | No |
9am – 5pm Mon-Sun (excluding bank holidays) ^ | Not possible | Not Available |
* 2 - Call charges may vary - refer to your service provider
^ Telephone support for non-customers and for customers who are not registered for Online Services is available 9am to 5pm, Monday to Sunday.
How and when you can use your bank account to do the following things:
Telephone banking *1 |
Internet banking *1Note: Includes both Online Banking (available to some business customers) and iBB (available to all business customers) |
Mobile banking |
|
| checking the balance | 24 hours / 7 days | 24 hours / 7 days | Not Available |
| accessing a transaction history |
24 hours / 7 days *2 | 24 hours / 7 days *2 | Not Available |
| sending money within the UK | 9am – 5pm Mon-Sun (excluding bank holidays) *4 | 24 hours / 7 days *4 | Not Available |
| setting up a standing order | 9am – 5pm Mon-Sun (excluding bank holidays) *3 | 24 hours / 7 days | Not Available |
| sending money outside the UK |
Not possible | 24 hours / 7 days *5 | Not Available |
| paying in a cheque | Not possible | Not possible | Not Available |
| cancelling a cheque | 9am – 5pm Mon-Sun (excluding bank holidays) | Not possible | Not Available |
* 1 - Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.
* 2 - You will be able to hear up to 88 transactions via Phoneline Banking. You will be able to view up to 100 transaction lines via Online Banking and up to 7 years Statements. You will be able to view up to 180 days of transactions via iBB.
* 3 - You will be able to set up a new Standing Order through Phoneline Banking by speaking to a Customer Service Adviser between 9am – 5pm Mon-Sun (excluding bank holidays) or through Online Banking. You will require a Card Reader to set up a new Standing Order. You can also set up a Standing Order through iBB and will need your Digipass.
* 4 - You will be able to send payments to existing payees on Phoneline Banking. You will only be able to send a payment to a brand new payee by firstly adding the payee on Online Banking (Card Reader required) You can use iBB to send a payment to a brand new payee.
* 5 - You will be able to send money outside the UK via iBB if you have availed of the International Payments module. You will not be able to send money outside the UK via Online Banking.
Operational and security incidents
Information about operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
In the 3 months between 1 July 2023 and 30 September 2023 |
In the 12 months between 1 October 2022 and 30 September 2023 |
|
| Total number of incidents reported | 0 | 0 |
| Incidents affecting telephone banking | 0 | 0 |
| Incidents affecting mobile banking | 0 | 0 |
| Incidents affecting internet banking | 0 | 0 |
Complaints
Complaints Data
| Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available https://aibgb.co.uk/help-and-guidance/customer-service/complaint-reporting-statistics |
| The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/. |
Supporting the needs of all our customers
Information on the key ways we support the needs of all personal current account customers can be found here.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.