Supporting the needs of all our customers
If you have a personal current account* with us, this table shows the key ways of supporting you when you need us.
How we can help you if you are experiencing money worries |
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Dealing with the unexpected |
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Additional Help and Support |
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External Advice |
How we can help you deal with a major life event |
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Contacting us |
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Specialist Support |
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Bereavement |
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Other Life Events |
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Business Centres |
How we can help you manage your day-to-day money better |
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Helping you understand your money |
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Helping you develop your financial skills |
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Account Alerts |
Support you may find useful if you have a disability or a physical or mental health condition |
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Accessing cash |
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Using your account |
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Accessing information |
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Braille, Large Print and Audio formats |
Allowing someone else to help you use your account |
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Power of Attorney |
Ways to interact with us |
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* Some of the services listed above are also available to customers who hold other personal or business account types. For more information, you can call us or visit your nearest business centre.
Independent Service Quality Survey Results
The requirement to publish the Competition and Markets Authority independent service quality survey results for business current accounts can be found here.
Information about current account services
The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here.