We are withdrawing from the SME commercial market in Great Britain

 

 

Our future focus in the Great Britain market is on growing our Corporate Banking business to companies in the renewable, infrastructure, real estate, healthcare and manufacturing sectors. 

 

In December 2020 we announced that we would exit the SME market in Great Britain, resulting in the closure of some related products and services.

 

We have started to contact customers to inform them of this decision and advise them of the changes.

 

Our Asset Finance, Invoice Discounting and Merchant Services businesses will continue to operate as normal.

 

As a result of this decision, we are closing all our business centre offices in Great Britain. Those offices that have been closed since March 2020, due to the Covid-19 pandemic, will remain permanently closed. Those that are currently open will close by 31 December 2021.  A full list can be found here.  We will contact customers impacted by this change in due course.

 

On this page we have provided answers to frequently asked questions, as well as an online form to allow customers to send us any additional questions that they have.

 

We have also set-up a dedicated helpline 0345 646 0211, open 09.00 – 17.00, Monday to Friday excluding Bank Holidays, which customers can use to contact us for further help and advice.

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Frequently Asked Questions

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    Why has Allied Irish Bank (GB) decided to withdraw from providing certain banking services to businesses Great Britain?

    Following a comprehensive strategic review, we have decided to withdraw all current account, deposit and credit card products that we currently provide to small-to-medium business customers in Great Britain.



    We will continue to provide full banking services to Corporate customers and we will continue to provide Asset Finance, Invoice Discounting and Merchant Services to all business customers.

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    I have Asset Finance and Invoice Discounting facilities with Allied Irish Bank (GB) – will these facilities be impacted?

    No. We will continue to provide Asset Finance and Invoice Discounting facilities to new and existing customers.


    The only products we are withdrawing are business current accounts, business deposits and business credit cards.

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    What is the impact on your Merchant Services business?

    There is no impact on our Merchant Services business - we will continue to provide Merchant Services to new and existing customers.

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    What impact will this decision have on my business current account?

    We have written to all impacted business customers explaining what actions they need to take for each of their impacted accounts.  For business current accounts, you will need to find an alternative banking provider and open a Business Current Account before 31 December 2021. As the account opening process can take a number of weeks, we would recommend that you immediately commence your search for a new banking provider.


    If you have less than 50 employees and an annual turnover not exceeding £6.5 million your new bank will be able to use the Current Account Switching Service, which will ensure the smooth transfer of your current accounts with Allied Irish Bank (GB)  to them. Your balance and your incoming and outgoing payments, including any direct debits and standing orders, will be automatically transferred to your new bank account.



    If you don’t wish to use the Current Account Switching Service, or if you are not eligible to use it, then you can request us to close your account. You will need to send us your signed instructions advising us of the sort code and account number of the nominated account to which you wish us to transfer the balance on your Allied Irish Bank (GB) account. On receipt of your written instructions we will transfer the balance on your current account to your nominated account. Please note that once you close your current account with us then all direct debits/standing orders will cease to be paid form the date of closure.

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    I have a personal current account with Allied Irish Bank (GB) – will my personal account also be closed?

    No. We will continue to provide banking services to our personal customers – any personal accounts you have with us will continue to operate as normal.

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    I am a business customer. Will I be entitled to any refund of fees as a result of having to close my account before 31 December 2021?

    We will ensure that any fees already paid, that cover a period beyond the date that you close your current account, are refunded to you, before your account is closed.

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    I have a number of business accounts with Allied Irish Bank (GB), including Current Accounts, Deposit Accounts and Business Credit Card accounts – will these all be impacted?

    We have written to all impacted customers. Our letter explains the actions that you should take if you have any of the following accounts types:

    Account Type

    Product Names

    Business Current Accounts, including accounts with and without overdrafts.

    Business Current Account, Client Account, Cheque Standard Account and Excluded Business Current Account

    Deposit Accounts

    Demand Deposit Account

    Fixed Term Deposit Accounts

    Fixed Term Deposit

    Business Credit Cards

    Visa Business Card and Visa Business Gold Card

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    I have BACS facilities set up on my business current account, what do I need to do?

    Once you have opened a business current account at your new bank you should then request your new bank to transfer any BACS facilities from Allied Irish Bank (GB) to your new current account with them.

    Our BACS support team will assist you in transferring BACS Service User Numbers to your new bank.  You can contact them by calling 01604 235515 or by emailing bacssupport@aib.ie.

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    I am a Direct Debit Originator, how will the closing of my Allied Irish Bank (GB) current account impact me?

    You will need to open a current account with your new bank and you should then ask your new bank to commence the process for transferring any existing DDs collected by you to your new bank.



    Your new bank will use a standard process to transfer your BACS Service User Number (SUN) from Allied Irish Bank (GB) to them, after which they will become your sponsoring bank.   

           

    Please note that it is much quicker to transfer your existing SUN to your new bank than to have a new SUNs set-up by your new banking provider.

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    Will my IBB be cancelled (after closure date) if I have not managed to set up a new bank account? I have salaries to pay and suppliers etc.

    IBB will be cancelled when your account is closed.



    Please contact us if you need more time to set up an account at an alternative bank and we will keep your account open, including your IBB service.

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    Will my Post Office ® facility be cancelled if I haven’t re-banked? I still need access to cash / Lodgements etc.

    Your Post Office® services will continue to work until your account has closed.



    It is important that you contact us as soon as possible if you are having any difficulty in opening an account at an alternative bank to allow us to work with you.



    Where additional time is required then we will keep your account open and your existing Post Office® services will continue to be available to you.

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    What will happen to my Overdraft?

    You should arrange an equivalent overdraft with your new bank to allow you to pay off your overdraft with Allied Irish Bank (GB). This will allow us to release any security we hold relating to your Allied Irish Bank (GB) overdraft.



    Please contact us if you are having difficulty in arranging an equivalent overdraft with your new bank or if you are unable to clear your overdraft with us.

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    What will happen to any credit balance in my Current Account if I fail to take action before the 31st of December?

    If you fail to provide us with your written instructions then we will call you to check that you have received our letters and to agree the account you wish to have your funds transferred to.

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    Will you delete my data held under data protection, on your systems / in your files?

    To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary. Any data we hold on you will be deleted in line with our Data retention timelines.  Please read our Data Protection Notice for additional information.

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    Will you release any security that you hold when my account is closed?

    We will release any security that we hold once the loan/overdraft that the security was required for is paid off in full.

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    I have approached a number of banks, but so far I have not been able to open a current account with them. Will you keep my account open beyond 31 December 2021 to allow me to find an alternative banking provider?

    Yes, we will.

    We will work with you to understand the difficulties you are facing and to see how we can help you, including providing you with additional time to allow you to open an account with an alternative banking provider.

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    I have a Fixed Term Deposit account which is not due to mature until 2022. Will I be charged any early breakage fees or lose out on any interest as a result of you closing my account before the maturity date?

    No early-breakage charges will apply as it is the bank that is closing the account before the current maturity date.

     

    We will pay you the full interest due to the maturity date of your Fixed Term Deposit account.

     

    We will require written instructions from you advising the NSC and Account Number of your new bank account to allow us to transfer the funds to you. These written instructions must be in line with the signing instructions on your account.

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    I have a Fixed Term Deposit account which is not due to mature until 2022. You have advised me that you will close this account after 31 December 2021. Can I close my account before this date and transfer the money to another account?

    Yes, you can. We will not charge you any early breakage fees and we will pay you the full interest due to you based on the current maturity date on the account.

    You will need to let us know in writing the NSC and Account Number that you want us to transfer the balance and interest on your Allied Irish Bank (GB) account to as well as the date that you want the account closed.  We will close your account, as close to this date, as possible.

     

    If you do not specify a closure date then we will close your account soon after 31 December 2021.

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    I have a Demand Deposit Account what do I need to do?

    Before 31 December 2021, you will need to open an account with an alternative banking provider (if you do not have one already), and you will need to advise us in writing of the NSC and Account Number of the account that you want us to transfer the balance and interest due on your Allied Irish Bank (GB) Deposit Account to.

    We will transfer the balance and any interest to your account at your new bank immediately after 31 December 2021, or at an earlier date if instructed by you.

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    My Fixed Term Deposit Account matures in 2022. If my account is closed before its maturity date what interest will be paid to me?

    We will pay you the interest to the original maturity date, even if the account is closed earlier. Your interest will be shown on the final statement that we will send to you after your account has closed.

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    If I do not provide you with the details of my NSC and Account Number before 31 December 2021 then what will happen to my Demand Deposit Account?

    We will send you a reminder letter asking you for the sort code and account number that you want your balance and interest paid to. 



    If we do not receive your written instructions before the 31 December 2021, we will transfer the balance and interest due on your deposit account, to your Allied Irish Bank (GB) current account.  If your Allied Irish Bank (GB) current account is closed, then we will send you a cheque.



    Please note that cheques will remain valid for 6 months from the date of issue after which they will be cancelled.

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    I have a Fixed Term Deposit account with you - what do I need to do?

    Before 31 December 2021, you will need to open an account with an alternative banking provider (if you do not have one already), and you will need to advise us in writing of the NSC and Account Number of the account that you want us to transfer the balance and interest due on your Allied Irish Bank (GB) Deposit Account.

    We will transfer the balance and any interest due to your new account based on the current maturity date on your account immediately after 31 December 2021, or at an earlier date if instructed by you.

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    I paid an annual fee for my Business Credit Card, will I be entitled to a refund?

    If any refund is due to you as a result of the early closure of your Business Credit Card Account then we will refund this to your Credit Card account prior to closure. It will show on your statement.



    If the Credit Card is closed and there is a credit balance on the account at closure then we will contact you to see if you want the funds lodged to your Allied Irish Bank (GB) account or if you want us to issue a cheque.

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    What will happen if there is a credit balance on my Business Credit Card account when it is closed?

    We will pay the balance to your current account if it is still open. Otherwise we will send you a cheque.

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    You have advised that my Business Credit Card Accounts will close on 31 December 2021. A number of my staff have cards on this account – how will they be impacted?

    When your Business Credit Card Account is closed all Credit Cards on the account will cease to work and all the benefits associated with having an Allied Irish Bank (GB) Business Credit Card will be immediately cancelled.



    You should advise any staff that are using a Business Credit Card on your Business Credit Card Account as follows:



    (a) Their cards will cease to work on the date that the Business Credit Card Account is closed.



    (b) Any benefits associated with Allied Irish Bank (GB) Business Credit Cards, including for example AA Membership, Priority Pass will be automatically removed when the Business Credit Card Account is closed.



    (c) If their Allied Irish Bank (GB) Business Credit Card is used to make regular payments (for example, utilities, phone, or TV subscriptions) they will need to contact these companies to arrange an alternative way to pay from the date that your Business Credit Card account is closed by you or by us.

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    I have an outstanding disputed transaction on my Business Credit Card Account. How will you ensure that any refunds due to me after my Credit Card account are paid to me?

    If any credits/refunds are received after your Business Credit Card has closed, we will contact you to agree how to pay these to you.

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    I have a foreign currency account with Allied Irish Bank (GB) will this account be impacted?

    We will close your foreign currency account soon after the 31st of December 2021 and we will transfer the balance into your Allied Irish Bank (GB) Business Current Account.

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Please click here to send us any additional queries and we will respond to you within three business days.

 

 

Allied Irish Bank (GB) Business Centres which will close by 31 December 2021

Business Centre

Business Centre Address

West London Business Centre

Ealing Cross, 85 Uxbridge Road, Ealing W5 5TH

North London Business Centre

202 Finchley Road, Hampstead, London NW3 6BX

Birmingham Business Centre

61-63 Temple Row , Birmingham B2 5LT

Glasgow Business Centre

227 West George Street, Glasgow G2 2ND

Manchester Business Centre

Four Hardman Street, Spinningfields, Manchester M3 3HF

City Business Centre

26 Finsbury Square, London EC2A 1DS

Mayfair Business Centre

First Floor, Berkley Square House, 4-19 Berkley Square, London W1J 6BR

Bristol Business Centre

19 Whiteladies Road, Clifton, Bristol BS8 1PB

Nottingham Business Centre

Park View House, 58 The Ropewalk, Nottingham, NG1 5DW

Leeds Business Centre

1 City Square, Leeds, LS1 2ES

Liverpool Business Centre

1 St Pauls Square, Old Hall Street, Liverpool L3 9PP

Newcastle Business Centre

One Trinity Gardens, Broad Chare, Newcastle NE1 2HF

Edinburgh Business Centre

19 Charlotte Square, Edinburgh EH2 4DE