We are withdrawing from the SME commercial market in Great Britain

No. We will continue to provide Asset Finance and Invoice Discounting facilities to new and existing customers.

The only products we are withdrawing are business current accounts, business deposits and business credit cards.

There is no impact on our Merchant Services business - we will continue to provide Merchant Services to new and existing customers.

We have written to all impacted business customers explaining what actions they need to take for each of their impacted accounts.  For business current accounts, you will need to find an alternative banking provider and open a Business Current Account before 31 December 2021. As the account opening process can take a number of weeks, we would recommend that you immediately commence your search for a new banking provider.

If you have less than 50 employees and an annual turnover not exceeding £6.5 million your new bank will be able to use the Current Account Switching Service, which will ensure the smooth transfer of your current accounts with Allied Irish Bank (GB)  to them. Your balance and your incoming and outgoing payments, including any direct debits and standing orders, will be automatically transferred to your new bank account.

If you don’t wish to use the Current Account Switching Service, or if you are not eligible to use it, then you can request us to close your account. You will need to send us your signed instructions advising us of the sort code and account number of the nominated account to which you wish us to transfer the balance on your Allied Irish Bank (GB) account. On receipt of your written instructions we will transfer the balance on your current account to your nominated account. Please note that once you close your current account with us then all direct debits/standing orders will cease to be paid form the date of closure.

No. We will continue to provide banking services to our personal customers – any personal accounts you have with us will continue to operate as normal.

We will ensure that any fees already paid, that cover a period beyond the date that you close your current account, are refunded to you, before your account is closed.

We have written to all impacted customers. Our letter explains the actions that you should take if you have any of the following accounts types:

Once you have opened a business current account at your new bank you should then request your new bank to transfer any BACS facilities from Allied Irish Bank (GB) to your new current account with them.

Our BACS support team will assist you in transferring BACS Service User Numbers to your new bank.  You can contact them by calling 01604 235515 or by emailing bacssupport@aib.ie.

You will need to open a current account with your new bank and you should then ask your new bank to commence the process for transferring any existing DDs collected by you to your new bank.

Your new bank will use a standard process to transfer your BACS Service User Number (SUN) from Allied Irish Bank (GB) to them, after which they will become your sponsoring bank.   

       

Please note that it is much quicker to transfer your existing SUN to your new bank than to have a new SUNs set-up by your new banking provider.

IBB will be cancelled when your account is closed.

Please contact us if you need more time to set up an account at an alternative bank and we will keep your account open, including your IBB service.

Your Post Office^® services will continue to work until your account has closed.

It is important that you contact us as soon as possible if you are having any difficulty in opening an account at an alternative bank to allow us to work with you.

Where additional time is required then we will keep your account open and your existing Post Office^® services will continue to be available to you.

You should arrange an equivalent overdraft with your new bank to allow you to pay off your overdraft with Allied Irish Bank (GB). This will allow us to release any security we hold relating to your Allied Irish Bank (GB) overdraft.

Please contact us if you are having difficulty in arranging an equivalent overdraft with your new bank or if you are unable to clear your overdraft with us.

If you fail to provide us with your written instructions then we will call you to check that you have received our letters and to agree the account you wish to have your funds transferred to.

To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary. Any data we hold on you will be deleted in line with our Data retention timelines.  Please read our Data Protection Notice for additional information.

We will release any security that we hold once the loan/overdraft that the security was required for is paid off in full.

Yes, we will.

We will work with you to understand the difficulties you are facing and to see how we can help you, including providing you with additional time to allow you to open an account with an alternative banking provider.

No early-breakage charges will apply as it is the bank that is closing the account before the current maturity date.

We will pay you the full interest due to the maturity date of your Fixed Term Deposit account.

We will require written instructions from you advising the NSC and Account Number of your new bank account to allow us to transfer the funds to you. These written instructions must be in line with the signing instructions on your account.

Yes, you can. We will not charge you any early breakage fees and we will pay you the full interest due to you based on the current maturity date on the account.

You will need to let us know in writing the NSC and Account Number that you want us to transfer the balance and interest on your Allied Irish Bank (GB) account to as well as the date that you want the account closed.  We will close your account, as close to this date, as possible.

If you do not specify a closure date then we will close your account soon after 31 December 2021.

Before 31 December 2021, you will need to open an account with an alternative banking provider (if you do not have one already), and you will need to advise us in writing of the NSC and Account Number of the account that you want us to transfer the balance and interest due on your Allied Irish Bank (GB) Deposit Account to.

We will transfer the balance and any interest to your account at your new bank immediately after 31 December 2021, or at an earlier date if instructed by you.

We will pay you the interest to the original maturity date, even if the account is closed earlier. Your interest will be shown on the final statement that we will send to you after your account has closed.

We will send you a reminder letter asking you for the sort code and account number that you want your balance and interest paid to. 

If we do not receive your written instructions before the 31 December 2021, we will transfer the balance and interest due on your deposit account, to your Allied Irish Bank (GB) current account.  If your Allied Irish Bank (GB) current account is closed, then we will send you a cheque.

Please note that cheques will remain valid for 6 months from the date of issue after which they will be cancelled.

Before 31 December 2021, you will need to open an account with an alternative banking provider (if you do not have one already), and you will need to advise us in writing of the NSC and Account Number of the account that you want us to transfer the balance and interest due on your Allied Irish Bank (GB) Deposit Account.

We will transfer the balance and any interest due to your new account based on the current maturity date on your account immediately after 31 December 2021, or at an earlier date if instructed by you.

If any refund is due to you as a result of the early closure of your Business Credit Card Account then we will refund this to your Credit Card account prior to closure. It will show on your statement.

If the Credit Card is closed and there is a credit balance on the account at closure then we will contact you to see if you want the funds lodged to your Allied Irish Bank (GB) account or if you want us to issue a cheque.

We will pay the balance to your current account if it is still open. Otherwise we will send you a cheque.

When your Business Credit Card Account is closed all Credit Cards on the account will cease to work and all the benefits associated with having an Allied Irish Bank (GB) Business Credit Card will be immediately cancelled.

You should advise any staff that are using a Business Credit Card on your Business Credit Card Account as follows:

(a) Their cards will cease to work on the date that the Business Credit Card Account is closed.

(b) Any benefits associated with Allied Irish Bank (GB) Business Credit Cards, including for example AA Membership, Priority Pass will be automatically removed when the Business Credit Card Account is closed.

(c) If their Allied Irish Bank (GB) Business Credit Card is used to make regular payments (for example, utilities, phone, or TV subscriptions) they will need to contact these companies to arrange an alternative way to pay from the date that your Business Credit Card account is closed by you or by us.

If any credits/refunds are received after your Business Credit Card has closed, we will contact you to agree how to pay these to you.

We will close your foreign currency account soon after the 31^st of December 2021 and we will transfer the balance into your Allied Irish Bank (GB) Business Current Account.