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  • Information about current account services

    The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here.

  • Find out more information about regulation or product changes that may impact you and your banking with us

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  • Use the links below to access the Government Designated Finance Platforms:

    Government Designated Finance Platforms

    Funding Xchange www.fundingxchange.co.uk/cma14
    Funding Options  www.fundingoptions.com
    Alternative Business Funding www.alternativebusinessfunding.co.uk/


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    Use the links below to access some competitor analysis websites:

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    Swoop https://swoopfunding.com/open-banking.html?bank=aib
    Funding Options www.fundingoptions.com

     

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Authorised push payment (APP) scams rankings in 2023

 

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
 
These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.
 
You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded       

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.      



1 TSB 88 percent, 2 Nationwide 87 percent, 3 HSBC UK First Direct 76 percent, 4 NatWest Royal Bank of Scotland Ulster Bank 76 percent, 14 AIB 9 percent

APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.

For example, for every £1 million of AIB transactions sent in 2023, £38 was lost to APP scams.

1 Metro Bank 266 Pounds, 2 TSB 266 Pounds, 3 Lloyds Bank Bank of Scotland Halifax 228 Pounds, 4 Nationwide 219 Pounds, 14 AIB 38 Pounds

APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

1 Skrill 18,550 Pounds, 2 Zempler Bank 4523 Pounds, 3 PayrNet 2814 Pounds, 4 PPS 2512 Pounds, 5 Modulr 1210 Pounds

APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.

9 TSB 408 Pounds, 10 Metro Bank 319 Pounds, 12 Virgin Money Clydesdale Bank 285 Pounds, 13 Starling Bank 239 Pounds, 14 Monzo 183 Pounds