Frequently asked questions
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What’s changing when I use my card to shop online?
We’re making shopping online with your card more secure and reducing fraud. These changes introduce Strong Customer Authentication (SCA) for online card transactions. SCA is an extra layer of security where you authenticate your online card purchases.
You can find out more about SCA here.
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Financial scams are on the increase. If I receive a call from the bank how will I know it is genuine?
Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials. They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost.
Remember: AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message.
For more information visit https://aibgb.co.uk/security-centre
We pledge to DO MORE
At AIB, sustainability is at the very heart of our business. For us, that means reducing our carbon footprint across our own operations and helping our customers to make the transition to a low-carbon economy.
We will be financing more of the activities that are better for the environment and fewer of the things that do harm – supporting our customers every step of the way on this journey.
Important Information
- Information about current account services - Business current accounts
- Important customer & regulatory information
- SME Banking Comparison Tools
- Interbank Offered Rate (IBOR) Transition
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Information about current account services - Business current accounts
Information about current account services
The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here.
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Important customer & regulatory information
Find out moreFind out more information about regulation or product changes that may impact you and your banking with us
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SME Banking Comparison Tools
Use the links below to access the Government Designated Finance Platforms:
Government Designated Finance Platforms
Funding Xchange www.fundingxchange.co.uk/cma14 Funding Options www.fundingoptions.com Alternative Business Funding www.alternativebusinessfunding.co.uk/
Finance Platforms are credit brokers regulated by the Financial Conduct Authority (FCA), they are not lenders.
SME’s are small and medium-sized enterprises which have annual sales revenue (exclusive of VAT and turnover-related taxes) not exceeding £25m.Use the links below to access some competitor analysis websites:
Competitor Analysis Platforms
Swoop https://swoopfunding.com/open-banking.html?bank=aib Funding Options www.fundingoptions.com -
Interbank Offered Rate (IBOR) Transition
Find out moreNew risk free Benchmark Rates are being developed.
Benchmark Rates are used in financial transactions throughout our economy and are an integral part of interest rate markets. All banks, including AIB, use them in the pricing of many products.
Authorised push payment (APP) scams rankings in 2023
Share of APP scams refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
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APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.
For example, for every £1 million of AIB transactions sent in 2023, £38 was lost to APP scams.
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APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
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APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.
For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.