How do I order a certificate of balance?


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If you are registered for Online Services (Online, Mobile and Phoneline Banking) you can order a certificate of balance over the telephone.

Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

If you are not registered for Online Services please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) with your account details and we will be able to order a certificate of balance on your behalf, once you complete our standard security checks.

There may be a charge for this transaction. For further information on Fees and Charges, please click here.

† Your calls to us may be recorded. Call charges may vary - refer to your service provider.