How do I order a duplicate statement?

• Online Banking

  To print a duplicate statement, please follow the steps below:-

  1. Log in to Online Banking and click 'Accounts' from the top of the screen.
  2. Select 'eStatements' from the drop down menu.
  3. Click the eStatement icon next to the account you wish to view.
  4. Click 'View eStatement' for the date you wish to print.
  5. When you have finished viewing your eStatement, for security, make sure you close the eStatement browser window as it will not automatically close when you log out of Online Banking.

  If you need a duplicate statement for a closed account please talk to us or visit one of our Business Centres. Duplicate statements for closed accounts are available for 7 years after closure.thorise the TPP access.
  

• Talk to Us

  If you are registered for Online and Phoneline Banking you can order a duplicate statement over the telephone.

  Simply call Phoneline Banking on 0345 601 6262†, log in and choose option zero (0) and we will be happy to help you. We are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays). 

  If you are not registered for Online Services please call 0345 6005 204 (between 9am to 5pm, Monday to Friday, excluding bank holidays) with your account details and A member of our Customer Service Team will be able to help once you complete our standard security checks.

  Duplicate statements are available for 15 years if your account is open and for 7 years after your account is closed.

  There may be a charge for this transaction. For further information on fees and charges please click here for Business Account Fees and Charges or here for Personal Account Fees and Charges