Dealing With Unexpected Events

Bereavement support

Find out more about our service standards and our commitment to providing you with real value and the highest standard of quality and service.

Power of Attorney

There may come a point in life when you, a loved one or close relative can no longer, or may find it difficult to manage your own banking, either temporarily or indefinitely.

Under financial strain

Like many of our customers, your financial situation may have changed in recent years. The first and most important step you can take is to talk to us.


External organisations

Find below contact details and website addresses of external organisations who may be able to help.

Organisation Telephone Number Website Address
Money Advice Service 0300 500 5000
Citizens Advice UK 0345 404 0505
Health & Social Care UK 0300 303 5678
The Samaritans Freephone 116 123
Alzheimer’s Society 0300 222 1122