An Alert is a text message notification we’ll send you to help you manage your Current Account. To receive Alerts we will use the mobile telephone number held on file for you. You can view and update your mobile telephone number through Online Banking.
This service is available to personal customers who hold a Current Account. For more information on our Current Account products see the Current Account product overview page.
All customers with a Personal Current Account will automatically receive an Account Alert providing we have your up-to-date mobile telephone number. You can manage your Account Alerts through Online Banking. We’ll normally send Account Alerts between 8am and 10am Monday to Friday (excluding Bank Holidays).
A Balance Alert is a text message notification we’ll send you when your account has dropped below an amount that you set. You can log into Online Banking to set your Balance Alert. We’ll normally send Balance Alerts between 8am and 10am Monday to Saturday (excluding Bank Holidays).
How it works?
How to register for Online or Phoneline Banking
You can register now and start to use the service within a few minutes.
Simply call Phoneline Banking on 0345 601 6262†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays) and will register you and activate the service for you while you are on the phone.
They will also talk you through how to use the service and order you a card reader if you plan to complete transactions or services that require these.
Alternatively, you can download and complete the paper application and post this to your local branch. Once your form has been received and validated, your registration details will be sent to you.
Talk to Us
Simply call Phoneline Banking on 0345 601 6262† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
†Call charges may vary – refer to your service provider