If you are registered for Online or Phoneline Banking, you can simply log in to Online Banking to update your number. Select ‘My Details’ from the ‘Services & Settings’ drop down menu and follow the onscreen instructions (you will need your code card or card reader to complete this process).
Or, speak to a Customer Service Adviser
If you are registered for Online or Phoneline Banking, call Phoneline Banking on 0345 601 6362†, log in and choose option zero (0) to speak to a Customer Service Adviser. Our advisers are available between 8am and 12am (Midnight), 7 days a week.
If you are not registered for Online or Phoneline Banking call 0345 6005 204† to speak to a Customer Service Adviser (9am to 5pm, Monday to Friday, excluding Bank Holidays). Once they have completed some standard security questions with you an adviser will be happy to help you.