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iBuisness Banking

If your Digipass is lost, stolen or the battery is low, Local Administrators can cancel an existing Digipass and order a new Digipass using the 'Order Digipass' button that is visible within Local Admin & User List. All users including Local Administrators can call the iBB Help Desk to order a new digipass. 

Important:

Your Digipass will be Deactivated IMMEDIATELY when a new one is ordered.

Don't try to change the battery, as this will disable the Digipass completely.

iBusiness Banking

To set Payment limits you must be a Local Administrator.

Select the Local Administrator tab and then User List, click on the User that you want to assign limits to, click on Modify, select the Limits tab and set the User limits.

Make sure you save and validate all your user changes.

Click here to view a demo on ‘How to set Payment Limits'.

Additional Information

• User Limits should not exceeds the Cash Management Limits that has been set for the company.
• Where a new Cash Management Limit has been set for the company, the Local Administrator should adjust User Limits accordingly. 

iBusiness Banking

Domestic Payments

Go to the Payment Information menu and click on Domestic Payments or click here to view them now.

International Payments

Go to the Payment Information menu and click on International Payments or click here to view them now.

iBusiness Banking

If you are seeing a ‘TECH’ error you may be experiencing a slow internet connection. Try deleting temporary files and cookies and then log in again.

For all other Log in Queries, please call 0370 243 0331†. Please have your iBB User ID ready. 

iBusiness Banking

Make sure you are logging on through a supported browser such as Internet Explorer and that your log in credentials (iBB User ID, Passphrase, Digipass and OTC) are correct.

iBusiness Banking

Local Administrator: Contact us on 0345 600 5204†, to request a new PAC. Make sure you have your iBB User ID ready. Once you have received the PAC, it will take up to 24 hours to activate.

Other Users: Your Local Administrator can reset your Passphrase for you. 

iBusiness Banking

Local Administrator Only

1. Go to the 'Local Admin' option on the left hand side and click on 'User List'.
   
2. Select the User(s) and click on Reset. 
   
3. You then need to confirm the request using your Digipass. 

iBusiness Banking

A Beneficiary is a person or a legal entity/company that you designate to receive funds in payment for the exchange of goods and/or services. 

Go to the Payments tab / Payments Management. Click on Beneficiaries and select either Domestic or International. 

Make sure you have the Account Details/IBAN for the receiver account.

Enter the Beneficiary details and follow the onscreen instructions to Authorise or Save for Authorisation. 

A Beneficiary that has been saved for authorisation or requires a second authorisation can be authorised in the Beneficiary Management acreen by selecting the Beneficiary and clicking on Authorise. 

You will be prompted to confirm the request using your Digipass. 

Please note, when creating a Beneficiary to make an International Payment within the SEPA zone, the BIC will be added automatically based on the Beneficiary IBAN entered. If a BIC cannot be found for the IBAN entered, you will then be prompted to enter the corresponding BIC.

When creating a Beneficiary to make a payment outside the SEPA zone, the required account details are specific to the country you are paying.

Registration Number

If you have forgotten your Online Services Registration Number you can receive a reminder of this online by clicking on the Forgot your login details link available on the Online Banking login page. Simply follow the on-screen instructions to receive a reminder of your Registration Number.

Alternatively, you can call Phoneline Banking on 0345 601 6262, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between Monday – Sunday 09:00 – 17:00 (including Bank Holidays).

Personal Access Code (PAC)

If you have forgotten your PAC, you will need to talk to one of our Customer Service Advisers by calling 0345 601 6262 and pressing hash (#). Our advisers are available between Monday – Sunday 09:00 – 17:00 (including Bank Holidays).

You can find more information on how to update your email address, mobile phone number and home address on our website how to update your personal details.

You can check our daily limits by visiting the Transaction Limit Information page on our website.

If you notice any suspicious activity on your debit or credit card, please report it by calling our Cards Services team on 028 9033 0099 or our freephone number 0800 039 1140. Our team is available 24 hours a day, 7 days a week. 

If you have any questions about activating or using your card reader, please visit the Card Reader FAQs page on our website. 

You can visit the ‘How to make an International Payment page’  on our website to learn how to make an international payment.

If you are having problems using your debit card/ credit card please call our Cards Services team on 028 9023 6644, they are available Monday to Friday (9am to 5pm). Once a member of staff completes some standard security questions with you, they will be happy to investigate this. 

If we detect fraud or notice unusual activity on your account, we may send you a text and ask you to confirm your spending. This is known as our fraud text alert service and you can find more information about this on our Text Alert FAQs page.